Summary
Overview
Work History
Education
Skills
Timeline
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Shawn McKinzie

San Antonio,TX

Summary

Dynamic logistics professional with proven expertise at Hot Shot Final Mile, adept at optimizing delivery routes and enhancing operational efficiency. Skilled in logistics software and conflict resolution, I successfully managed high-volume transportation requests, ensuring timely deliveries while reducing fuel costs by analyzing route data. Committed to continuous improvement and team training.

Experienced logistics professional prepared for this role. Demonstrates strong organizational and problem-solving skills, ensuring efficient coordination of transportation and distribution activities. Focuses on team collaboration and adapts to changing needs, consistently delivering results. Known for reliability and effective communication, enhancing operational efficiency and customer satisfaction.

Experienced with managing logistics dispatch operations and coordinating deliveries to meet client expectations. Utilizes effective communication and problem-solving skills to navigate logistical challenges and ensure timely dispatches. Track record of optimizing routes and fostering teamwork within high-pressure environments.

Logistics professional with strong background in coordinating dispatch operations and optimizing logistics processes. Known for collaborative teamwork and delivering reliable results in dynamic environments. Skilled in route planning and real-time communication, ensuring smooth operations and adaptability to changing needs.

Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.

Well-rounded Dispatcher offering 8 years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued.

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

24
24
years of professional experience

Work History

LOGISTICS DISPATCHER

HOT SHOT FINAL MILE
08.2017 - Current
  • Coordinated transportation logistics to optimize delivery schedules and reduce operational delays.
  • Monitored shipment status and communicated updates to clients and internal teams to ensure transparency.
  • Managed inventory levels by analyzing stock data and implementing replenishment strategies.
  • Developed efficient routing plans using fleet management software to minimize fuel consumption.
  • Trained new dispatchers on operational procedures, enhancing team productivity and accuracy.
  • Streamlined communication processes between drivers and warehouse staff to improve service delivery times.
  • Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
  • Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
  • Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
  • Reduced fuel costs by analyzing route data and recommending more efficient paths for drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Scheduled and dispatched drivers to locations in TX
  • Coordinated dispatching of up to 15-20 drivers daily to accomplish daily delivery requirements.
  • Provided training and guidance to new dispatchers.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Received new orders, prepared documentation, and assigned personnel.

Rideshare

Uber Technologies Inc.
09.2015 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

H2S Technician

Secorp Industries
05.2013 - 06.2015
  • Conducted routine maintenance and repairs on various machinery and tools.
  • Collaborated with team members to streamline workflow processes and improve efficiency.
  • Implemented safety protocols, reducing workplace incidents through training initiatives.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Medic

Americana Ambulance
09.2001 - 05.2013
  • Assisted in emergency response and patient care protocols.
  • Learned to operate medical equipment and maintain hygiene standards.
  • Supported healthcare team by preparing materials for procedures.
  • Observed and documented patient conditions accurately during shifts.
  • Participated in training exercises to enhance emergency preparedness skills.
  • Engaged in continuous education on medical terminology and practices.
  • Contributed to maintaining inventory of medical supplies and equipment.
  • Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
  • Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
  • Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Participated in disaster relief efforts as part of a specialized medic team, providing essential assistance during emergencies.
  • Maintained a safe and hygienic work environment by adhering to infection control guidelines and implementing appropriate preventive measures.
  • Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.

Education

High School Diploma -

La Vernia High School
La Vernia TX
05-1997

Skills

  • Geographical awareness
  • Emergency response preparedness
  • Strong decision-making
  • Transportation
  • Conflict resolution
  • Vendor relationship management
  • Time management proficiency
  • Process improvement techniques
  • Route planning expertise
  • Supply chain
  • Logistics software
  • Safety processes and procedures
  • Conflict resolution techniques
  • Logistical operations
  • Cost control measures
  • Telephone etiquette
  • Call center environments
  • Staff training and development
  • Tracking tasks
  • Route planning
  • Escalation of issues
  • Trucking dispatching
  • Critical Decision-making
  • Relationship building
  • Customer relations
  • Transportation regulations
  • Local traffic patterns
  • Transportation management
  • Warehousing environments
  • Load balancing
  • Company procedures
  • Fleet operations
  • Dispatch of drivers
  • Training and development
  • Critical thinking
  • Routing orders
  • Workload management
  • Schedule management
  • Verifying coverage
  • Creative thinking
  • Traffic monitoring
  • Route planning and adjustment
  • Dispatching field personnel
  • Personnel monitoring
  • Distance estimation
  • Prioritizing calls
  • Delegating work

Timeline

LOGISTICS DISPATCHER

HOT SHOT FINAL MILE
08.2017 - Current

Rideshare

Uber Technologies Inc.
09.2015 - Current

H2S Technician

Secorp Industries
05.2013 - 06.2015

Medic

Americana Ambulance
09.2001 - 05.2013

High School Diploma -

La Vernia High School
Shawn McKinzie