Dale McCloskey Jr
Moriarty,NM
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
24
24
years of professional experience
Work History
Manager
Dollar General Market
Mcintosh , NM
12.2023 - Current
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed risk by developing and implementing effective risk management strategies.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Trained employees on additional job positions to maintain coverage of roles.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Directed recruitment, hiring, and training of new staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Manager of Operations
Wal-Mart Supercenter
Edgewood , New Mexico
01.2018 - 01.2023
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
- Created and managed budgets for operational departments and monitored progress against goals.
- Implemented systems for tracking operational performance metrics.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Delegated work to staff, setting priorities and goals.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw financial management, budget management, accounting and payroll activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Treatment Coordinator
Desert Hills
Albuquerque , New Mexico
03.2012 - 12.2017
- Explained policies, procedures and services to patients.
- Educated patients and families on health maintenance and disease prevention.
- Provided education and resources to help patients understand their treatment options.
- Developed and implemented patient care policies and procedures to improve service quality.
- Provided emotional support and guidance to patients and their families.
- Assisted patients in understanding their care plans and healthcare options.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Provided support to clinical staff with insurance verification and authorization processes.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Completed insurance verifications and claim forms for patient intake and processing.
- Enhanced patient engagement through the development of patient-centered care initiatives.
Assistant Shift Supervisor
Corrections Corporation of America
Esatncia, New Mexico
08.2000 - 01.2011
- Followed and gave work instructions while providing resources to ensure policy and procedures were followed.
- Trained, managed and motivated employees to promote professional skill development.
- Resolved complaints effectively, ensuring satisfaction on both sides of the situation.
- Conducted safety and security counts and checks to ensure compliance.
- Assisted outside agencies with transportation of clients to and from other facilities and court systems.
- Monitored visitations to keep clients and visitors safe and secure.
- Conducted daily shift briefings to ensure all employees were informed of the day's goals and tasks.
- Kept accurate records of employees' attendance and hours worked.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Coordinated with other law enforcement agencies during emergency incidents requiring a response from multiple agencies.
- Enforced rules governing inmate behavior while ensuring that all security protocols were followed.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Supervised searches of cells, common areas, visitors' areas, and restricted areas within the facility.
- Promoted safety, order, and functionality of facility.
- Provided guidance, direction, and support to subordinate personnel regarding their duties in the facility.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Settled disputes between inmates.
Education
High School Diploma -
Moriarty High School
Moriarty, NM05-2000
Skills
- Marketing
- Project management
- Performance management
- Coaching and mentoring
- Complex Problem-solving
- Project planning
- Relationship building
- Staff management
- Workforce management
- Team leadership
- Documentation and reporting
- Decision-making
- Operations management
- Verbal and written communication
- Safety procedures
- Shift scheduling
- Brand management
- Customer relationship management (CRM)
- Budget control
Timeline
Manager
Dollar General Market
12.2023 - Current
Manager of Operations
Wal-Mart Supercenter
01.2018 - 01.2023
Treatment Coordinator
Desert Hills
03.2012 - 12.2017
Assistant Shift Supervisor
Corrections Corporation of America
08.2000 - 01.2011
High School Diploma -
Moriarty High School