DALE NORTON

•Led enterprise‑level operational initiatives by translating executive directives into structured project plans with defined timelines, deliverables, and cross‑departmental accountability.
•Provided high‑level executive support to the VP of Operations, system,13+ departmental and physician leaders, optimizing effectiveness through strategic calendar management, meeting orchestration, briefings, and priority alignment.
•Orchestrated complex cross‑functional and cross‑departmental projects, ensuring seamless communication, coordination, and execution across clinical, operational, HR, IT, and vendor teams.
•Successfully delivered major healthcare technology implementations in partnership with IT and vendors, including Provation, Vitalsync, Neuron wireless telemetry, and Lantronix infrastructure, enhancing clinical workflows and system interoperability.
•Managed special projects focused on optimizing patient care delivery, regulatory compliance, and operational performance, including resource allocation, financial planning, and asset optimization.
•Designed and maintained SharePoint knowledge hubs to centralize communication, documentation, and institutional knowledge, improving transparency and operational efficiency.
•Managed multiple concurrent priorities in fast‑paced environments, exercising sound judgment, adaptability, and discretion while supporting timely executive decision‑making and team performance.

• Served as operational liaison between Materials Management, BioMed, Engineering, Infection Prevention, and Clinical staff, identifying compliance gaps, safety risks, and improvement opportunities.
• Built relationships across departments by learning how each function operated and finding ways to support their needs.
• CROSS-DEPARTMENTAL COORDINATION
• PROCESS IMPROVEMENT INITIATIVES
• QUALITY & COMPLIANCE SUPPORT

• Developed and implemented decontamination protocols for endoscopic and surgical equipment utilizing Evotech sterilization processors.
• Developed and delivered comprehensive training programs to ensure adherence to standardized safety protocols.
• Managed patient monitoring devices and equipment inventory to ensure adherence to clinical workflows and safety standards.
• Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
• Collaborated with nursing staff to enhance patient assessment processes and implement effective care plans.
• Conducted training sessions for new nursing assistants to ensure adherence to patient care standards.
• Monitored and improved infection control practices to ensure a secure and healthy atmosphere for patients and staff.
• Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.

• Founded and led marketing consultancy, providing strategic solutions to over 300 industrial clients.
• Created tailored CRM and e-business solutions that directly support client revenue enhancement initiatives.
• Managed business operations including strategic planning, client relationships, staff coordination, and P&L responsibility, gaining entrepreneurial experience and business acumen that informs current healthcare operations work.
• Developed comprehensive digital marketing strategies to enhance brand visibility and engagement.
• Conducted market research and analyzed trends to identify emerging trends and opportunities in the industrial sector for strategic planning.
• Evaluated campaign outcomes and generated detailed reports, highlighting key insights and suggestions for ongoing improvement.