Dale P. Bragg
Maple Shade,NJ
Summary
Dynamic IT professional with extensive experience at Thrive Nextgen, excelling in Active Directory management and network troubleshooting. Proven track record in server virtualization and user training, successfully upgrading corporate infrastructures and enhancing technical documentation. Adept at collaborating across teams to drive resolutions and improve operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Systems Administrator
Thrive Nextgen
Mt. Laurel, NJ
07.2021 - Current
- Second level of escalation for Pod
- Work with Junior Engineers to help train and transfer knowledge
- Work with other Departments/Teams to help move issues to resolution
Systems Engineer
Thrive Nextgen
Mt. Laurel, NJ
03.2021 - 07.2021
- First level of escalation for Pod
Technical Support Engineer
Thrive Nextgen
Mt. Laurel, NJ
08.2017 - 03.2021
- Domain administration including user and group configuration, Exchange configuration, and Active Directory maintenance and administration
- Network troubleshooting
IT Administrator
Diversified Industries, Inc.
Swedesboro, NJ
09.2012 - 07.2017
- Domain administration including user and group configuration, Exchange configuration, and Active Directory maintenance and administration
- Upgraded the corporate server infrastructure, including installation, staging, migration, and decommissioning of old systems
- Upgraded from legacy Active Directory domain using external namespace to new 2008 R2 Active directory domain using internal namespace
- Migrated to Backup Exec from legacy Windows NT Backup
- Involved in implementation of new Navision 2009 ERP solution
- Technical documentation duties for all aspects of technical projects
- Responsible for budgeting, maintaining maintenance contracts, and IT purchasing
Network Analyst
AC Moore, Inc.
Berlin, NJ
04.2008 - 09.2012
- Domain administration including user and group configuration, Exchange configuration, and Active Directory maintenance and administration
- SAN administration
- Involved in the upgrade of the corporate server infrastructure, including installation, staging, migration, and decommissioning of old systems
- SOX compliance liaison for the networking group
- WebSense web security administration
- Technical documentation duties for all aspects of technical projects for the networking group
- Serve as an escalation point supporting the client helpdesk with higher-level client issues, as well as ensuring proper ticketing and documentation is in place
- Involved in 2 different backup software migrations: Networker to Backup Exec, and Backup Exec to Networker
- Involved in the virtualization of the server infrastructure
- Planned, installed, staged, and implemented a new corporate intranet using SharePoint 2007
Field Technician
AC Moore, Inc.
Berlin, NJ
04.2007 - 04.2008
- Implemented and installed new wireless infrastructure to store locations
- Provided Desktop Support to users in the corporate office
- Set up and deployed systems for new hires and transfers
- Updated and maintained issue record using tracking software
- Traveled to store locations to provide support as needed
MIS Co-Op
Sycamore Networks
Moorestown, NJ
11.2005 - 03.2007
- Provided Tier II Help Desk Support
- Helped build and maintain network infrastructure of new 100,000 sq foot facility
- Updated and maintained issue record using tracking software
- Set up and deployed systems for new hires and transfers
- Research and trouble shoot issues to determine if advanced support was needed
- Provided technical support for satellite office of 40 people
- Communicated with other departments as needed regarding system issues
- Set up conference rooms for meetings that required specialized equipment
File Clerk
Cureton Caplan P. C.
Delran, NJ
04.2004 - 02.2005
- Supervised migration from a Novel server to a Microsoft Exchange server
- Provided Tier I computer support
- Other duties including delivering of summons, filing, faxing, data entry, supply, relief receptionist, and other tasks assigned
Education
Chubb Institute - Computer Networking and Security
Chubb Institute
Cherry Hill, NJ01.2006
Rutgers University - Physics
Rutgers University
Camden, NJ01.2000
Burlington County College - Physics
Burlington County College
Pemberton, NJ01.1998
Skills
- Active directory management
- Network troubleshooting
- Server virtualization
- Backup solutions
- Technical documentation
- User training
References
Available upon request
Certification
- Net++
Timeline
Systems Administrator
Thrive Nextgen
07.2021 - Current
Systems Engineer
Thrive Nextgen
03.2021 - 07.2021
Technical Support Engineer
Thrive Nextgen
08.2017 - 03.2021
IT Administrator
Diversified Industries, Inc.
09.2012 - 07.2017
Network Analyst
AC Moore, Inc.
04.2008 - 09.2012
Field Technician
AC Moore, Inc.
04.2007 - 04.2008
MIS Co-Op
Sycamore Networks
11.2005 - 03.2007
File Clerk
Cureton Caplan P. C.
04.2004 - 02.2005
Chubb Institute - Computer Networking and Security
Chubb Institute
Rutgers University - Physics
Rutgers University
Burlington County College - Physics
Burlington County College
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