Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Shirley

Clermont,FL

Summary

Professional with a master's degree in Management Information Systems, specializing in network and computer systems management. Expertise in troubleshooting, software installation, and IT infrastructure maintenance, leading to enhanced system performance and user satisfaction. Proven track record in implementing security measures that improve reliability. Aiming for a Systems Administrator role to utilize technical proficiency skills for company advancement.

Overview

5
5
years of professional experience

Work History

Systems Administrator

FanDuel
Orlando, FL
08.2021 - Current
  • Installed, configured, maintained, and administered multiple operating systems, including Windows Server 2008, 2012, 2016, and macOS.
  • Analyzed application logs, system logs, to detect suspicious activity or potential threats.
  • Monitored system performance to identify issues and implemented solutions as needed.
  • Upgraded hardware components to enhance system efficiency and performance.
  • Deployed software updates on all servers via WSUS server to ensure security compliance.
  • Implemented redundancy measures like clustering and load balancing technologies to maintain high availability of critical systems.

Desktop Support Engineer

Association of Mature American Citizens
Leesburg, FL
09.2020 - 08.2021
  • Managed backup operations using Symantec Backup Exec, ensuring data security and availability.
  • Resolved network connectivity issues for local area networks and wide area networks, enhancing access.
  • Performed server patching activities with Windows Server Update Services, maintaining system integrity.
  • Provided training sessions on software applications, boosting end-user productivity and efficiency.
  • Diagnosed and resolved hardware and software issues swiftly, minimizing downtime for users.
  • Configured user accounts and permissions according to corporate policies, strengthening access control.
  • Collaborated with cross-functional teams to resolve complex IT incidents efficiently.

Education

Masters of Information Systems - Management Information Systems

University of Phoenix
Tempe, AZ
05-2021

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
05-2016

Associate of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
05-2013

High School Diploma -

Marion County High School
Jasper, TN
05-2005

Skills

  • System administration and management
  • Network troubleshooting and performance
  • Virtual machine and server management
  • Operating system installation and deployment
  • Backup and recovery management
  • Technical support and incident resolution
  • User account and access management
  • Performance monitoring and tuning
  • Hardware troubleshooting and diagnostics
  • Network performance monitoring and analysis
  • Organizational leadership in IT
  • Scripting languages for automation
  • ITIL processes and procedures
  • Active Directory management
  • Enterprise technology solutions
  • Help desk software proficiency
  • Microsoft Office Suite expertise
  • Program installation and configuration
  • Analytical problem-solving skills
  • Root-cause analysis techniques
  • Group policy management strategies
  • End-user training and support

References

References available upon request.

Timeline

Systems Administrator

FanDuel
08.2021 - Current

Desktop Support Engineer

Association of Mature American Citizens
09.2020 - 08.2021

Masters of Information Systems - Management Information Systems

University of Phoenix

Bachelor of Science - Information Technology

University of Phoenix

Associate of Arts - Criminal Justice

University of Phoenix

High School Diploma -

Marion County High School

Similar Profiles

CREATE PROFILE