Dale Robinson
Memphis,Tennessee
Summary
Seasoned professional with many years of experience delivering critical on-site technical support and consulting services. Practiced at offering hands-on monitoring and troubleshooting to resolve problematic hardware and software issues. Special focus on drafting customized upgrade and migration plans to meet organizational threshold levels. Detail-oriented approach to research and IT project document compilation.
Overview
30
30
years of professional experience
Work History
Computer Support Specialist
St Jude Children Research Hospital
Memphis, Tennessee
11.1994 - 08.2024
- Assisted with network security measures such as firewalls, anti-virus software and other security tools.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Performed troubleshooting of hardware components including memory modules, hard drives, motherboards.
- Ensured compliance with relevant laws regarding data privacy and protection.
- Provided support for remote users via virtual private networks.
- Conducted regular maintenance checks on computers to identify potential problems before they occur.
- Created user accounts and granted permissions according to company policy.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Resolved issues related to internet connectivity and email access.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Trained staff members on the use of various applications such as Microsoft Office Suite products.
- Restored lost or corrupted files from backups when needed.
- Provided technical assistance to users by phone or in person.
- Updated operating systems regularly with latest patches or service packs.
- Implemented disaster recovery plans in case of system failure or data loss.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Education
BBA - Business Management
University of Memphis
Memphis, TN12-1997
Associate of Applied Science - Information Technology
Arkansas College of Technology
Little Rock, AR10-1985
Skills
- Installed Major Software with research implementation
- VoIP configuration
- Installed Mac and Windows OS
- Setup Various Network Equipment
- Troubleshoot Hardware and Software
- Virtualization technologies
- Configured Lab/Research Equipment with Various OS
- Worked with outside vendors setting up lab equipment
- Installed various data analysis software
Affiliations
- Mac Certified
- DELL Certified
Timeline
Computer Support Specialist
St Jude Children Research Hospital
11.1994 - 08.2024
BBA - Business Management
University of Memphis
Associate of Applied Science - Information Technology
Arkansas College of Technology
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