Dale Vaquez
Rockford,IL
Summary
Dynamic Operations Lead Agent at FedEx Express, recognized for enhancing team productivity through effective training and fostering a collaborative environment. Skilled in operational efficiency and workforce management, I excel in scheduling coordination and employee engagement, driving significant improvements in team performance and morale.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Lead Agent
Fedex Express
Rockford
06.2021 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Flight Attendant
Envoy Airlines
Chicago, IL
12.2015 - 10.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Associates - Culinary Arts
Lincoln Technical Institute
Hartford, CT06-2011
High School Diploma -
Windham Technical Vocational High School
Willimantic, CT06-2006
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- DG Specialist/ Spill Specialist
- Warehouse management
- Run the PM operation
Certification
Dangerous Goods Specialist
Spill Specialist
Timeline
Operations Lead Agent
Fedex Express
06.2021 - Current
Flight Attendant
Envoy Airlines
12.2015 - 10.2020
Associates - Culinary Arts
Lincoln Technical Institute
High School Diploma -
Windham Technical Vocational High School