Dalea Skelton
Spiro,OK
Summary
The Office Representative is responsible for greeting, instructing, and directing patients and visitors. This role ensures the accurate and complete capture and registration of all necessary patient demographics and insurance information within the system. The representative performs all scheduling, check-in, and check-out duties in accordance with practice policies, and handles charge posting and over-the counter payment processing.
Overview
20
20
years of professional experience
Work History
Office Representative
Baptist Health Women's Clinic
Fort Smith
03.2017 - 05.2026
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed patient records using electronic health record systems for accuracy and compliance.
- Trained new team members on office procedures and customer service standards.
- Handled patient inquiries and concerns, ensuring a positive experience at all times.
- Collaborated with healthcare providers to streamline referral processes for better patient care.
- Streamlined office processes for improved workflow and increased productivity.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate records for efficient office flow.
- Answered all incoming calls
Team Leader
Academy Sports and Outdoors
Fort Smith, AR
08.2006 - 01.2017
- Led team to enhance customer service standards and improve overall satisfaction.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Mentored staff on product knowledge, driving sales through effective training programs.
- Collaborated with management to develop strategic initiatives for operational efficiency.
- Facilitated regular team meetings to foster communication and address operational challenges.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Associates - General Studies
University of Arkansas Fort Smith
Fort Smith, AR2009
High School Diploma -
Sallisaw High School
Sallisaw, OK05-2005
Skills
- Strong organization
- Document management
- Calendar management
- Positive attitude
- Customer service
- Dedicated team player
- Verbal communication
- Patient charting
- Reception area maintenance
- Cash handling
- Clerical support
- Team player attitude
- Data entry proficiency
- Appointment scheduling
Timeline
Office Representative
Baptist Health Women's Clinic
03.2017 - 05.2026
Team Leader
Academy Sports and Outdoors
08.2006 - 01.2017
Associates - General Studies
University of Arkansas Fort Smith
High School Diploma -
Sallisaw High School