Daleela Albornoz
Pomona,California
Summary
Results-oriented Retail Leader with multi-unit management experience in high-volume settings. Expertise in driving sales growth, enhancing customer engagement, and developing high-performing teams through strategic coaching. Strong foundation in Fashion Merchandising and Management, dedicated to improving store performance and fostering positive team culture.
Overview
5
5
years of professional experience
Work History
Center Manager
European Wax Center
Santa Ana, California
08.2025 - Current
- Implemented strategic sales techniques to elevate personal and team sales results consistently.
- Analyzed and improved key performance indicators for centers, specifically targeting package sales, retail sales, adjusted sales, and ticket sales.
- Fostered positive team environment through effective communication and support initiatives, enhancing collaboration and morale.
- Established performance metrics and conducted regular evaluations, identifying areas for improvement to drive continuous growth.
- Implemented coaching initiatives for employee development, led recruitment campaigns for qualified candidates, and administered termination protocols to uphold organizational integrity.
Multi Unit Front Desk Manager
European Wax Center
Anaheim & La Habra, California
12.2024 - 08.2025
- Led and coached front desk sales teams across two high-volume locations, enhancing team performance through effective upselling of memberships and retail products.
- Consistently exceeded monthly sales goals at both locations through strategic team training and performance tracking.
- Built and developed high-performing front desk teams through targeted recruitment, hiring, and hands-on leadership.
- Oversaw daily operations and scheduling for two locations, implementing sales scripts and customer engagement strategies to boost conversion rates and increase client retention.
Sales Associate
European Wax Center
Anaheim, California
03.2024 - 12.2024
- Promoted to team lead by leading initiatives that achieved highest package sales trends.
- Processed transactions accurately using point-of-sale systems, maintaining financial integrity during sales operations.
- Partnered with management to establish inventory management practices, minimizing stock discrepancies.
- Interacted with customers through personalized recommendations, boosting sales and enhancing customer satisfaction ratings.
Sales Associate
Michael Kors
Ontario, California
06.2023 - 03.2024
- Provided tailored customer service to address individual needs and enhance satisfaction.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged customers to build rapport and foster lasting relationships, enhancing loyalty.
Service Associate
Target
Brea, California
10.2020 - 11.2022
- Drive-up service leader giving each guest a fast and friendly drive-up experience
- Surpassed customer service expectations through friendly and courteous service to all guests.
- Executed cashier duties while managing drive-up and fulfillment tasks to enhance customer experience.
- Partnered with team members to streamline order processing, enhancing overall team efficiency.
- Maintaining a compassionate and positive attitude when interacting with guests
Education
Fashion Merchandising and Management
California State Polytechnic University, Pomona
Pomona, CA06-2027
Skills
- Sales and upselling
- Guest Service
- Leadership
- Time management
- Adapts under pressure
- Conflict management
- Fast Learner
- Styling
Timeline
Center Manager
European Wax Center
08.2025 - Current
Multi Unit Front Desk Manager
European Wax Center
12.2024 - 08.2025
Sales Associate
European Wax Center
03.2024 - 12.2024
Sales Associate
Michael Kors
06.2023 - 03.2024
Service Associate
Target
10.2020 - 11.2022
Fashion Merchandising and Management
California State Polytechnic University, Pomona