Daleela Albornoz
Summary
Experienced front desk manager with a proven track record of efficiently and professionally resolving a wide range of daily issues. Adaptable to changing demands and quick to learn new information, consistently delivering exceptional results. Skilled leader and team manager, successfully improving store sales and achieving numerous accomplishments.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
European Wax Center
03.2024 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Michael Kors
06.2023 - 03.2024
- Demonstrating excellent product knowledge and providing tailored product recommendations to customers
- Enhanced customer satisfaction by providing personalized styling recommendations and outfit selections.
- Providing excellent customer service tailoring each item toward the customer's needs
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to effectively build rapport and lasting relationships.
Service Associate
Target
10.2020 - 11.2022
- Maintaining a compassionate and positive attitude when interacting with guests
- Drive-up service leader giving each guest a fast and friendly drive-up experience
- Cashier experience along with drive-up, fulfillment, and manager duties when needed
- Exceeding customer service expectations by providing friendly and courteous service to all guests
- Years of experience using teamwork and communication to get orders out as easily and quickly as possible
Education
Fashion Merchandising and Management -
Cal Poly Pomona University
02.2025
Skills
- Leadership
- Styling
- Customer Service
- Communication Skills
- Ability to Work Under Pressure
- Effective Time Management
- Fast Learner
- Guest relations
- Conflict management
- Sales and upselling
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Limited Working
Timeline
Front Desk Manager
European Wax Center
03.2024 - Current
Sales Associate
Michael Kors
06.2023 - 03.2024
Service Associate
Target
10.2020 - 11.2022
Fashion Merchandising and Management -
Cal Poly Pomona University
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