DIKSHYA KHADKA
Manor,USA
Summary
Detail-oriented Neurodiagnostic Technology student with strong experience in hospitality operations, customer service, and leadership. Proven ability to manage front desk operations in a luxury hotel environment, handle high-volume guest interactions, resolve complaints, and coordinate with multiple departments. Seeking remote entry-level opportunities in customer support, administrative support, or data entry roles.
Experienced with front desk operations, ensuring seamless guest experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Front Desk Manager
Hyatt Regency Kathmandu
06.2023 - 07.2025
- Managed daily front desk operations in a high-end hotel environment
- Performed guest check-in and check-out with accuracy and professionalism
- Handled guest inquiries, complaints, and requests, achieving high levels of guest satisfaction
- Coordinated activities with housekeeping, security, and management teams to ensure seamless operations
- Supervised and trained front desk staff, resulting in consistent adherence to service standards
- Demonstrated strong communication, multitasking, and problem-solving skills
Front Office Manager
Days Inn By Wyndham
09.2025 - 08.2026
- Managed front desk operations ensuring exceptional guest service and satisfaction.
- Oversaw daily scheduling for front office staff, optimizing workflow and resource allocation.
- Trained and mentored new employees on customer service protocols and software systems.
- Implemented process improvements that enhanced check-in/check-out efficiency and accuracy.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Developed training materials for staff to improve service quality and operational consistency.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Receptionist
Bhatbhatini
01.2022 - 02.2023
- Managed incoming calls and emails, ensuring efficient communication with clients and staff.
- Greeted visitors and directed them to appropriate departments, enhancing office flow.
- Maintained organized reception area, improving overall guest experience and professionalism.
- Assisted with scheduling appointments and meetings, optimizing calendar management for executives.
- Processed incoming mail and packages, streamlining distribution to relevant teams.
- Updated and maintained client databases, ensuring accuracy of information for effective service delivery.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate Degree - Neurodiagnostic Technology
Sinclair Community College
Ohio, USA05.2029
High School Diploma - Management Faculty; Major: Computer Science | Minor: Economics & Accounting
Xavier International College
Kathmandu, NepalSkills
- Customer Service Communication Skills Team Leadership Time Management
- Microsoft Office Problem Solving Administrative Support
- Guest Experience Management Multitasking Conflict Resolution
- Customer service
- Problem resolution
- Customer service
- Conflict resolution
- Hospitality services
- Leadership
- Staff supervision
- Strategic planning
- Team building
- Sales and upselling
- Database Maintenance
- Sales
- Operational Compliance
- Front Desk Software
- Occupancy Optimization
Accomplishments
- Established lasting relationships with clients through networking and promotional messages which increased repeat business by 38%.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 790-room property.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted from front desk clerk to front desk manager within 2 months of hire due to exceptional job performance.
CONTACT INFORMATION
- Email: khadkadikshya49@gmail.com
- Phone: 513-600-4891
- Location: Ohio, USA
LEADERSHIP & VOLUNTEER EXPERIENCE
Nepal Scouts, Team Leader, Led teams in training activities and community service events, Developed leadership, discipline, and teamwork skills
Languages
Hindi
Native or Bilingual
English
Full Professional
Nepali
Native or Bilingual
Timeline
Front Office Manager
Days Inn By Wyndham
09.2025 - 08.2026
Front Desk Manager
Hyatt Regency Kathmandu
06.2023 - 07.2025
Receptionist
Bhatbhatini
01.2022 - 02.2023
High School Diploma - Management Faculty; Major: Computer Science | Minor: Economics & Accounting
Xavier International College
Associate Degree - Neurodiagnostic Technology
Sinclair Community College