Summary
Overview
Work History
Education
Skills
References
Timeline
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Dalelyonnie Gooden

Houston,USA

Summary

Customer Service professional with 9+ years of experience in fostering customer satisfaction and loyalty. Proven abilities in communication, problem-solving, and teamwork, with a keen focus on enhancing organizational processes. Demonstrated success in developing and implementing training programs to ensure consistent high-quality service. Adaptable and detail-oriented, excelling in coordinating cross-departmental efforts for optimal customer service. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

10
10
years of professional experience

Work History

Premier Baggage Specialist

United Airlines
01.2023 - Current
  • Ensure efficient and accurate handling of premier baggage to enhance customer satisfaction and loyalty
  • Collaborate with other departments to enhance baggage handling processes and ensure customer satisfaction
  • Coordinate with airline personnel to ensure that premier baggage is handled efficiently and accurately
  • Implement a feedback system to collect customer opinions on premier baggage handling and use the feedback to improve the processes.

Starbucks Barista

Target
11.2018 - 04.2022
  • Identify and implement strategies to improve customer satisfaction and loyalty through exceptional service and product knowledge
  • Develop and implement strategies to increase customer loyalty and satisfaction, such as personalized recommendations and special promotions
  • Develop and implement training programs to enhance the skills and knowledge of Starbucks baristas, ensuring consistent delivery of exceptional service.

Barista/Barista Trainer

Starbucks
08.2017 - 02.2018
  • Develop and implement training programs for new baristas to ensure consistent quality of service and beverage preparation
  • Develop and implement training programs to enhance the skills and knowledge of the barista team, ensuring consistent high-quality service and customer satisfaction
  • Collaborate with store managers to identify training needs and develop customized training programs
  • Monitor and evaluate the performance of baristas to identify areas for improvement and provide coaching and feedback to enhance their skills and productivity.

Customer ServiceBarista/Barista Trainer

Starbucks
01.2015 - 08.2017
  • Develop and implement new training programs to enhance the baristas' knowledge and skills in coffee brewing techniques and customer service
  • Develop and implement training programs for new and existing baristas to ensure consistent and high-quality coffee preparation and customer service
  • Create a system to track and evaluate baristas' performance and provide feedback and coaching to improve their skills.

Education

Dental Assistant

Dental Assistant School of Houston
Spring, TX
06-2025

Associates of Liberal Arts -

Kapiolani Community College
12.2021

Skills

  • Communication
  • Problem-solving
  • Time Management
  • Teamwork
  • Organization
  • Adaptability
  • Customer Relations
  • Data Entry
  • Excel spreadsheets
  • Appointment Scheduling
  • Detail-oriented mindset
  • Impression taking accuracy
  • HIPAA compliance

References

  • Lorisa Omengkar, United Airlines, Store-keeper, Lorisa.Omengkar@united.com, 253-273-9846
  • Beaula Sikyang, Paralegal Family Law, 832-445-5636

Timeline

Premier Baggage Specialist

United Airlines
01.2023 - Current

Starbucks Barista

Target
11.2018 - 04.2022

Barista/Barista Trainer

Starbucks
08.2017 - 02.2018

Customer ServiceBarista/Barista Trainer

Starbucks
01.2015 - 08.2017

Dental Assistant

Dental Assistant School of Houston

Associates of Liberal Arts -

Kapiolani Community College

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Dalelyonnie Gooden