Dalene Mathieu
Orlando,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hostess
Cooper's Hawk Winery and Restaurant
Orlando, FL
07.2023 - Current
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Fraud Investigator
Capital One
Orlando, FL
10.2017 - 12.2021
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Collaborated with external agencies such as banks, credit card companies, law enforcement., when necessary.
- Participated in meetings with senior leadership team to discuss potential risks associated with current trends in fraud detection.
- Utilized various tools such as databases, software programs., to analyze large amounts of data quickly.
- Conducted interviews with customers to gather information on suspected cases of fraud.
- Input information regarding fraud investigations into detailed reports for submission to clients.
Leave of Absence Coordinator
Randstad
Orlando, FL
09.2013 - 04.2019
- Reviewed and processed employee leave of absence requests in accordance with applicable federal, state, and local laws.
- Assisted employees with completing required documents for leaves of absences including FMLA paperwork.
- Maintained confidentiality regarding employee medical information while processing leave requests.
- Created reports to track employee leave usage and presented findings at management meetings.
- Advised employees about available resources such as short-term disability insurance or unpaid family medical leave options.
- Processed disability claims with third party administrators.
Attractions Attendant
Walt Disney World Resort
Lake Buena Vista, FL
05.2008 - 07.2017
- Answered questions from guests about available services and amenities.
- Inspected tickets for accuracy and validity prior to admission.
- Enforced rules of the attraction park according to established policies.
- Communicated with management team regarding any issues or incidents that may occur during shift hours.
- Verified age requirements for certain attractions according to company policy.
- Adhered strictly to safety regulations set forth by the attraction park.
Education
Associate of Science - Early Childhood Education
Seminole State College of Florida
Sanford, FL01-2015
Associate of Arts - Liberal Arts And General Studies
Valencia College
Orlando, FL01-2010
Skills
- Customer Service
- Performance Improvement
- Detail Oriented
- Strong interpersonal skills
- Case Management
- Case assignment oversight
- Evidence collection
- Legal knowledge
- Interviewing capabilities
- Fraud and anomaly analysis
- Telephone and email etiquette
- Teamwork and Collaboration
- Claims Investigation
- Data Entry
Certification
- Microsoft Office Certified
Timeline
Hostess
Cooper's Hawk Winery and Restaurant
07.2023 - Current
Fraud Investigator
Capital One
10.2017 - 12.2021
Leave of Absence Coordinator
Randstad
09.2013 - 04.2019
Attractions Attendant
Walt Disney World Resort
05.2008 - 07.2017
Associate of Science - Early Childhood Education
Seminole State College of Florida
Associate of Arts - Liberal Arts And General Studies
Valencia College
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