DALERENA WASHINGTON
Henderson,NV
Summary
Attentive Supervisor experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
Overview
14
14
years of professional experience
Work History
COUNT ROOM SUPERVISOR
VENTIAN
03.2016 - 11.2023
- Supplied currency, coin and gaming checks to other casino departments.
- Provided prompt, friendly and courteous cashier service to external and internal guests.
- Operated 10-key adding machines, money counters and photocopiers.
- Adhered to regulatory, departmental and company policies surrounding casino operations and customer service.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
COUNT ROOM SUPERVISOR
MGM Grand
10.2009 - 02.2016
- Supplied currency, coin and gaming checks to other casino departments.
- Provided prompt, friendly and courteous cashier service to external and internal guests.
- Operated 10-key adding machines, money counters and photocopiers.
- Adhered to regulatory, departmental and company policies surrounding casino operations and customer service.
- Interpreted and enforced rules for gameplay and betting limits.
- Monitored gaming operations continuously to check on dealers and players.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
Education
High School Diploma -
CENTENNIAL HIGH SCHOOL
Los Angeles, CABachelor of Science - Human Resources Management
University of San Diego
San Diego, CA06.2017
Skills
- Rule Enforcement
- Paperwork Management
- Staff Scheduling
- Customer Service
- Inventory Control
- Financial Management
- Quality Assurance
- Multitasking
- Decision-Making
- Supervision and Leadership
- Excellent Communication
Timeline
COUNT ROOM SUPERVISOR
VENTIAN
03.2016 - 11.2023
COUNT ROOM SUPERVISOR
MGM Grand
10.2009 - 02.2016
High School Diploma -
CENTENNIAL HIGH SCHOOL
Bachelor of Science - Human Resources Management
University of San Diego