Gerry Bridges
Richmond
Summary
Dedicated Card Room Dealer with expertise in customer service, cash handling, and game management. Proven ability to maintain a positive gaming environment while ensuring compliance with house rules.
Overview
7
7
years of professional experience
Work History
Card Room Dealer
Empire Poker Club
Houston
08.2020 - 02.2026
- Dealt cards and managed gameplay for various poker games.
- Ensured compliance with house rules and regulations during games.
- Monitored player behavior to maintain a positive gaming environment.
- Handled cash transactions and chip exchanges efficiently.
- Communicated game updates and rules clearly to players.
- Maintained cleanliness and organization of gaming tables and equipment.
- Assisted in training new dealers on operational procedures and customer service standards.
- Managed smooth operations by efficiently paying out winnings and collecting bets.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
Cage Manager & Card Room Dealer
Prime Social
Houston
05.2019 - 09.2020
- Performed daily audits on cage personnel for accuracy in handling money and accounting for discrepancies.
- Verified accuracy of daily paperwork related to gaming activities such as jackpots, fills, credits, transfers and other transactions.
- Investigated suspicious transactions according to company policy and local laws.
- Assisted customers with questions regarding their accounts or any changes that need to be made.
- Managed inventory levels of chips and tokens in order to meet customer demands.
- Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
- Coordinated employee work schedules to provide adequate coverage for guest services.
- Resolved customer complaints and payout errors.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
Education
Associate of Applied Science - Food Management
Le Cordon Bleu Scottsdale Culinary Institude
Scottsdale, AZ12-2009
High School Diploma -
Army MIlitary Police Officer
Fort Leonard Wood, MO03-2002
Skills
- Staff training
- Customer service
- Game management
- Cash handling
- Rule enforcement
- Schedule coordination
- Attention to detail
- Chip handling
- Quick thinking
- Strong hand-eye coordination
- Game rules
- Time management
- Conflict resolution
- Memory retention
- Strong mathematical skills
- Money handling expertise
- Excellent customer service
- Gaming commission compliance
- Casino procedures
- Cash management
- Multitasking Abilities
- Game Pace Maintenance
- Dealer training
- Teamwork
Timeline
Card Room Dealer
Empire Poker Club
08.2020 - 02.2026
Cage Manager & Card Room Dealer
Prime Social
05.2019 - 09.2020
Associate of Applied Science - Food Management
Le Cordon Bleu Scottsdale Culinary Institude
High School Diploma -
Army MIlitary Police Officer