Dalessandro Gutierrez Molina
Holland, MI, US,mi
Summary
Dynamic customer service professional with experience at Sams Club Tire And Battery, excelling in enhancing customer satisfaction through active listening and tailored recommendations. Proven ability to drive sales and improve service response times, leveraging critical thinking and efficient data entry skills to achieve team goals and optimize customer experiences. Always up for learning new things.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sams Club Tire And Battery
07.2023 - 03.2024
- Assisted customers with product inquiries and tire selection, enhancing overall satisfaction.
- Processed customer transactions efficiently, ensuring accurate billing and payment handling.
- Maintained knowledge of tire specifications and services to provide tailored recommendations.
- Collaborated with team members to resolve customer concerns promptly, improving service response times.
Retail Sales Associate
Metro by T-Mobile
10.2021 - 11.2022
- Assisted customers in product selection, enhancing satisfaction and driving sales.
- Maintained organized merchandise displays to optimize customer engagement and accessibility.
- Processed transactions accurately using point-of-sale (POS) systems, ensuring efficiency at checkout.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Education
Bachelor - Banking And Finance
Grand Valley State University
Allendale, MI04-2029
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Full Professional
English
Native or Bilingual
Portuguese
Professional Working
Interests
- Cooking
- DIY and Home Improvement
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Martial Arts
- Swimming
- Running
Timeline
Customer Service Representative
Sams Club Tire And Battery
07.2023 - 03.2024
Retail Sales Associate
Metro by T-Mobile
10.2021 - 11.2022
Bachelor - Banking And Finance
Grand Valley State University
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