DALE WALKER
Green Cove Springs
Summary
Results-driven Sales Manager with 10+ years of progressive experience, combining #1-ranked individual performance with proven team leadership. Drove floor conversion from 52% to 68%, delivered 108% YOY growth, and achieved a 90% NPS score ranking 5th highest in the region. Builds high-performing teams through strategic hiring, coaching, and training that consistently outperform targets.
Overview
9
9
years of professional experience
Work History
Sales Consultant
CarMax
Jacksonville
04.2023 - Current
- Leveraged management experience to excel as an individual contributor, maintaining a sales average of 35+ units per month and securing a position among top regional sales performers.
- Performed leadership experience on the floor: coached peers informally, modeled consultative selling, and contributed to improving team conversion.
- Deliver relationship-first customer experiences that drive repeat business and referrals.
- Established a managed pipeline and closed deals using CarMax CRM and data-driven insights to prioritize high-propensity opportunities.
Sales Manager
CarMax
Jacksonville
03.2022 - 04.2023
- Implemented strategic initiatives that resulted in 108% year-over-year growth and sustained high performance within the sales team.
- Lifted customer experience to a 90% NPS (5th in region) by embedding CX standards into daily coaching, huddles, and floor behavior.
- Recruited, hired, and onboarded 5+ sales associates through a structured hiring process, shortening ramp time and improving new-hire performance.
- Implemented regular coaching (weekly huddles, weekly 1:1s, formal training) and used KPI reporting (conversion, gross profit, units sold) to target coaching and drive results.
- Served as acting store manager when needed to ensure operational continuity and team accountability.
Sales Consultant
CarMax
Jacksonville
12.2016 - 03.2022
- Achieved consistent sales of 15+ vehicles monthly, establishing a reputation as a top salesperson at the location.
- Maintained continuous leaderboard presence and earned company-wide contest recognition for sustained high performance.
Education
High School Diploma -
William M. Raines High School
Jacksonville01-2014
Skills
- Consultative Selling
- Performance Management
- Salesforce CRM
- Objection Handling
- Team Development & Mentoring
- Hiring & Onboarding
- Contract Negotiation
- Cross-Functional Collaboration
- Conversion Rate Optimization
- Coaching & Training
- Customer Relationship Management
- Sales Strategy
Timeline
Sales Consultant
CarMax
04.2023 - Current
Sales Manager
CarMax
03.2022 - 04.2023
Sales Consultant
CarMax
12.2016 - 03.2022
High School Diploma -
William M. Raines High School