Service prioritization
Daleyni Maldonado
Server/Coustmer Serivce
Huntington,MA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Language
Work History
Server
Anthony's Coal Fire Pizza
12.2023 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
Shift Leader
Dunkin' Donuts Franchising
06.2020 - 09.2023
- Frequently inspected production area to verify proper equipment operation.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Costumer Service
WHOOPS
03.2022 - 08.2022
- Provided exceptional customer service by anticipating needs and exceeding expectations during events.
- Fostered strong relationships with clients, resulting in increased trust and loyalty through exceptional customer service.
- Developed strong relationships with event planners and venue managers, leading to increased referrals and more bookings for our catering services.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Walt Whitman High School
Huntington Station, NY06.2024
Skills
Guest Relations Management
Food Preparation and Safety
Food spoilage prevention
Team Collaboration
Food handling
Multitasking
Supply Restocking
Team Leadership
Strong Work Ethic
Self Motivation
Attention to Detail
Timeline
Server
Anthony's Coal Fire Pizza
12.2023 - Current
Costumer Service
WHOOPS
03.2022 - 08.2022
Shift Leader
Dunkin' Donuts Franchising
06.2020 - 09.2023
High School Diploma -
Walt Whitman High School
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