Dalia Arellano
Rock Hill,SC
Summary
Dynamic professional with a proven track record at M&M Global, excelling in customer service and social media management. Achieved significant process improvements, enhancing operational efficiency and boosting customer engagement. Skilled in vendor relationship management and marketing strategies, driving business growth and optimizing profitability through strategic decision-making.
Overview
16
16
years of professional experience
Work History
Assistant Manager
M&M Global
Charlotte, NC
01.2015 - Current
- Coordinated daily operations to enhance productivity and efficiency.
- Implemented process improvements to streamline workflow and reduce errors.
- Managed business social media platforms used for advertisement.
- Supervised day-to-day operations to meet quality and service expectations.
- Maintained a clean, safe, and organized store environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with management to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Negotiated with suppliers to secure better pricing and helped choosing products.
Personal Nanny
Self Employed Services
Charlotte NC
01.2022 - 12.2025
- Provided personalized care and attention to children's developmental needs.
- Developed and implemented engaging educational activities to enhance learning.
- Created a safe and nurturing environment conducive to growth and exploration.
- Taught children everyday skills and language like Spanish and English.
- Utilized creative problem-solving skills.
- Organized daily routines that balanced educational activities, playtime, rest periods, and extracurricular.
- Led indoor and outdoor activities to entertain and occupy children.
- Monitored children's play activities to verify safety.
- Assisted with light housekeeping duties as well as running errands.
- Supervised children engaged in physical activity, learning and social skills with peers.
Restaurant Server
La Preferida Mexican Restaurant
Charlotte, NC
01.2011 - 12.2020
- Provided exceptional customer service by promptly addressing guest inquiries.
- Managed multiple tables simultaneously, ensuring prompt service.
- Resolved guest complaints professionally, enhancing overall satisfaction.
- Maintained knowledge of menu items to effectively guide guests.
- Assisted fellow servers during peak hours, ensuring smooth operations.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate preparation and order delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NCSkills
- Customer service
- Decision-making
- Customer relations
- Social media management
- Marketing
- Organizational skills
- Vendor relationship management
- Product and service sales
Languages
Spanish
Native or Bilingual
Timeline
Personal Nanny
Self Employed Services
01.2022 - 12.2025
Assistant Manager
M&M Global
01.2015 - Current
Restaurant Server
La Preferida Mexican Restaurant
01.2011 - 12.2020
High School Diploma -
South Mecklenburg High School