Dalia Contreras
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. My adaptability and commitment to continual improvement drive positive outcomes in all settings.
Overview
3
3
years of professional experience
Work History
Medical Assistant Student
Advocate Aurora Health
09.2024 - Current
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Demonstrated adaptability through seamless transition between front-office reception duties and back-office clinical responsibilities.
- Enhanced team collaboration by assisting with scheduling and coordinating between departments.
- Strengthened patient relations, addressing concerns and queries promptly to ensure positive clinic experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
P.S.R
Advocate Aurora Health
04.2022 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Breast Feeding Peer Counselor
Well Child Center
08.2022 - 03.2023
- Collaborated with local WIC offices to provide targeted outreach efforts aimed at reaching underserved communities.
- Evaluated program effectiveness regularly using feedback surveys from participants and making necessary adjustments based on responses.
- Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
- Organized group meetings for mothers to learn from one another while establishing a network of support within the community.
- Increased accessibility to breastfeeding information through online platforms such as social media pages, blogs, webinars, or virtual support groups.
- Provided culturally sensitive care, addressing the unique needs of diverse populations in the service area.
- Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
- Maintained detailed records of client interactions, ensuring accurate documentation for reporting purposes and continuity of care across appointments.
- Demonstrated empathetic listening skills when addressing clients'' concerns or frustrations related to their breastfeeding journey.
Education
Certificate - Medical Assistant
Herzing University
Wisconsin12-2024
High School Diploma -
Larking High School
Elgin04-2009
Skills
- Vital signs monitoring
- HIPAA Compliance
- Clinical Documentation
- Patient Scheduling
- Sterilization techniques
- Immunization Administration
- Patient care excellence
- Insurance Verification
- Vital Sign Monitoring
- Vitals Collection and Documentation
- Office Support
- Patient Registration
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Student
Advocate Aurora Health
09.2024 - Current
Breast Feeding Peer Counselor
Well Child Center
08.2022 - 03.2023
P.S.R
Advocate Aurora Health
04.2022 - 09.2024
Certificate - Medical Assistant
Herzing University
High School Diploma -
Larking High School