Dalia Espinosa
Johns Creek,Georgia
Summary
Driven leader with proven success at THE SUNFLOWER FOOD, enhancing operational efficiency and customer loyalty through expert management and strategic oversight. Excelled in workflow planning and interpersonal communication, achieving significant improvements in employee performance and customer satisfaction. Skilled in vendor negotiations and staff supervision, consistently delivering results beyond expectations. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
THE SUNFLOWER FOOD
01.2019 - 05.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
COSTUMER REPRESENTATIVE
W&D HOME IMPROVEMENT
03.2017 - 01.2019
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
ALFONSO ARROYO FLORES
AGUSTIN ACOSTA 05.1997
Skills
- Distribution Management
- Staff Supervision
- Customer Relationship Management
- Vendor relationships
- Effective leader
- Advertising and marketing
- Staff Training and Development
ABOUT ME
I COME FROM A CHRISTIAN FAMILY WITH HIGH VALUES SUCH AS RESPECT, HONESTY, AND COMPASSION FOR OTHERS.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
THE SUNFLOWER FOOD
01.2019 - 05.2024
COSTUMER REPRESENTATIVE
W&D HOME IMPROVEMENT
03.2017 - 01.2019
High School Diploma -
ALFONSO ARROYO FLORES
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