Dalia Flores Vergara
Perris,CA
Summary
Proven Jewelry Consultant with a track record of enhancing customer satisfaction and boosting sales through exceptional service and personalized recommendations. Skilled in money handling and building rapport, adept at fostering loyal client bases and exceeding sales targets. Fluent in multiple languages, offering both a hard skill in brand awareness and a soft skill in team cooperation. Organized and dependable, willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Jewelry Consultant
Kay Jewlers
05.2021 - Current
- Key Holder
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
- Managed store personnel by delegating tasks and supervising daily operations.
Jewelry Consultant
Macys
10.2018 - 05.2021
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Macys
Women’s Shoe Lead
09.2016 - 02.2018
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Saddleback College
Mission Viejo, CAHigh School Diploma -
Dana Hills High School
Dana Point, CA06.2013
Skills
- Customer service skills
- Money Handling
- Building rapport
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Team Cooperation
- Store Organization
- Goal-oriented mindset
- Brand Awareness
- Fluency in multiple languages
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Jewelry Consultant
Kay Jewlers
05.2021 - Current
Jewelry Consultant
Macys
10.2018 - 05.2021
Macys
Women’s Shoe Lead
09.2016 - 02.2018
Saddleback College
High School Diploma -
Dana Hills High School