Dalia Flores Vergara
Perris ,CA
Summary
Dynamic retail professional with extensive experience excelling in customer service and team leadership. Proven track record in training staff and optimizing inventory management, enhancing sales through strategic merchandising. Adept at multitasking and fostering customer relations, ensuring a superior shopping experience while maintaining operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Helzberg Diamonds
Moreno Valley & San Bernardino, CA
09.2024 - Current
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Trained new staff on company policies and product knowledge to enhance service quality.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with team to achieve sales targets through strategic merchandise placement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Third Key Manager
Kay Jewlers
Riverside, CA
05.2021 - 08.2024
- Supervised daily operations to ensure exceptional customer service and store standards.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Developed inventory management strategies to optimize stock levels and reduce shrinkage.
- Executed visual merchandising plans to enhance product presentation and drive sales.
Sales Associate
Macys Department Store
Riverside, CA
10.2018 - 04.2021
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Trained new associates on sales techniques and store policies, fostering team growth.
- Implemented visual merchandising strategies to boost product visibility and appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Saddleback College
Mission Viejo, CAHigh School Diploma -
Dana Hills High School
Dana Point, CA06.2013
Skills
- Customer service
- Team leadership
- Teamwork and collaboration
- Multitasking Abilities
- Money handling
- Customer relations
- Staff training and development
Languages
English
Spanish
Timeline
Assistant Manager
Helzberg Diamonds
09.2024 - Current
Third Key Manager
Kay Jewlers
05.2021 - 08.2024
Sales Associate
Macys Department Store
10.2018 - 04.2021
Saddleback College
High School Diploma -
Dana Hills High School