Dalia Ortega
Houston,TX
Summary
Dynamic and adaptable, with a proven track record at enhancing customer satisfaction and boosting sales through expert upselling and personalized service. Skilled in safe food handling and adept at fostering warm customer relationships, I excel in fast-paced environments, contributing to significant team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Server
Vinoteca Poscol
07.2010 - 06.2023
- Cultivated warm relationships with regular customers.
- Ensured a hospitable and pleasant dining atmosphere.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
Escalantes Tex Mex
02.2008 - 02.2010
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Cultivated warm relationships with regular customers.
Education
Lamar High School
Houston, TXSkills
- Organization
- Guest service
- Safe food handling
- Service prioritization
- Salesmanship
- Customer service
- Adaptability and flexibility
- Point of sale (POS) system operations
- Fast learner
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server
Vinoteca Poscol
07.2010 - 06.2023
Restaurant Server
Escalantes Tex Mex
02.2008 - 02.2010
Lamar High School
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