Lindsey Kolb
Madison
Summary
Dynamic and detail-oriented professional with a strong background in customer service and guest relations management, honed at Massey's Kitchen. Proven ability to resolve customer complaints and enhance loyalty through efficient service. Skilled in organization and adaptability, with experience in training and mentoring team members to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Massey's Kitchen
09.2023 - 11.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Work Study Student
Covenant College
08.2022 - 08.2024
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Restaurant Team Member and Trainer
Chick-fil-A
06.2020 - 12.2022
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Bachelor of Arts - Psychology
Covenant College
Lookout Mountain, GA05-2025
High School Diploma -
Haddon Heights High School
Haddon Heights, NJ06-2021
Skills
- Organization
- Detail-oriented
- Customer service
- Guest relations management
- Efficient service
- Adaptability and flexibility
Timeline
Restaurant Server
Massey's Kitchen
09.2023 - 11.2024
Work Study Student
Covenant College
08.2022 - 08.2024
Restaurant Team Member and Trainer
Chick-fil-A
06.2020 - 12.2022
Bachelor of Arts - Psychology
Covenant College
High School Diploma -
Haddon Heights High School
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