Dalia Rodriguez
Boaz,AL
Summary
At Laundry World, as an Assistant Manager, I led a team to enhance customer satisfaction and streamline operations, demonstrating strong decision-making and team leadership. Achieved notable improvements in service quality and efficiency, while fostering a collaborative environment. Skilled in customer relations and money handling, I excel in fast-paced settings, ensuring both staff and customer needs are met with excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Laundry World
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor In Business Administration - Accounting
University of Alabama At Huntsville
Huntsville, AL05.2027
Associate Of Applied Business - Accounting
Snead State Community College
Boaz, AL05.2025
Boaz High School
Boaz, AL05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Laundry World
07.2021 - Current
Bachelor In Business Administration - Accounting
University of Alabama At Huntsville
Associate Of Applied Business - Accounting
Snead State Community College
Boaz High School
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