Dalia Rubalcava
Palmdale,CA
Summary
Deadline-driven travel manager with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Overview
3
3
years of professional experience
Work History
Traveling Manager
Kinseth Hospitality
08.2023 - Current
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
Operations Manager
Towneplace Suites
03.2022 - 08.2023
- Facilitated smooth collaboration between departments through clear communication channels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
General Manger
Comfort Inn Hotel
03.2021 - 03.2022
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed budget implementations, employee evaluations, and contract details.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Associate of Science -
San Joaquin Valley Community College
Lancaster, CASkills
- Company Branding
- Executive Travel
- Employee Training
- Accurate Documentation
- Data Confidentiality
- Loyalty Programs
- Microsoft Office
- Administrative tasks
- Customer Service
- Payment Processing
- Cash Handling
- Organization
Timeline
Traveling Manager
Kinseth Hospitality
08.2023 - Current
Operations Manager
Towneplace Suites
03.2022 - 08.2023
General Manger
Comfort Inn Hotel
03.2021 - 03.2022
Associate of Science -
San Joaquin Valley Community College
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