Taya Carrier
Council Bluffs,IA
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in selling rooms/meeting to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
3
3
years of professional experience
Work History
Sales Coordinator
Kinseth Hospitality
Omaha , NE
2023.12 - Current
- Maintained an up-to-date database of prospective clients and their contact information.
- Monitored competitors' activities to stay ahead of the competition.
- Performed follow-up calls with customers after each sale was completed.
- Fostered relationships with customers to expand customer base and retain business.
Hotel Front Desk Supervisor
Kinseth Hospitality
Omaha , NE
2023.11 - 2023.12
- Greeted guests and checked them in and out of the hotel.
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Developed and implemented strategies to improve customer satisfaction.
- Resolved guest complaints in a professional manner.
Front Desk Agent
Kinseth Hospitality
Omaha , NE
2022.12 - 2023.11
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
Maintenance Assistant
Kinseth Hospitality
Omaha , NE
2023.08 - 2023.10
- Conducted preventive maintenance on machinery to ensure optimal performance.
- Assisted with the installation of new equipment per manufacturer specifications.
- Monitored inventory levels of spare parts used in maintenance activities.
- Responded promptly to emergency situations involving malfunctioning machinery or damaged facilities.
Housekeeping Aide
Kinseth Hospitality
Omaha , NE
2022.05 - 2022.12
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
- Transported soiled linens from guest rooms to laundry area for cleaning.
- Inspected all guestrooms for safety hazards or maintenance needs.
Kitchen Hand
Kinseth Hospitality
Omaha , NE
2022.05 - 2022.11
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Disposed of garbage according to health regulations.
- Received deliveries of food items and stored them properly.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA2023-05
Skills
- Coaching skills
- Customer Communication
- Sales Reporting
- Upselling
- Scheduling
- Customer engagement and support
- Schedule Management
- Sales strategy development
Timeline
Sales Coordinator
Kinseth Hospitality
2023.12 - Current
Hotel Front Desk Supervisor
Kinseth Hospitality
2023.11 - 2023.12
Maintenance Assistant
Kinseth Hospitality
2023.08 - 2023.10
Front Desk Agent
Kinseth Hospitality
2022.12 - 2023.11
Housekeeping Aide
Kinseth Hospitality
2022.05 - 2022.12
Kitchen Hand
Kinseth Hospitality
2022.05 - 2022.11
High School Diploma -
Thomas Jefferson High School
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