Shayla Dean
Ames
Summary
Experienced housekeeper turned housekeeping manager with a proven track record of delivering high-quality work efficiently. Skilled in leadership, laundry operations, and utilizing computer systems. Experience in front desk, maintenance, housekeeping, and breakfast operations. Possess a comprehensive understanding of hotel operations, cleaning protocols, and health and safety standards.
Overview
5
5
years of professional experience
Work History
Housekeeping Manager
Kinseth Hospitality
04.2022 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
Instacart Shopper
Instacart
04.2020 - 08.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Education
Bachelor of Arts - General Studies
Bellevue University
Bellevue, NE05-2028
Associate of Arts - Gender Studies
Des Moines Area Community College
Boone, IA05-2017
Skills
- Scheduling and planning
- Customer relationship management
- Quality improvements
- Supply inventory management
- Training and mentoring
- Guest relations
- Proficient in computer applications
- Maintenance coordination
- Laundry operations
Timeline
Housekeeping Manager
Kinseth Hospitality
04.2022 - Current
Instacart Shopper
Instacart
04.2020 - 08.2021
Bachelor of Arts - General Studies
Bellevue University
Associate of Arts - Gender Studies
Des Moines Area Community College
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