Daliannie Ruiz
Summary
Dedicated Customer Service Representative with nearly a decade of hands-on experience in hospitality, passionate about creating memorable customer experiences. Skilled in clear and empathetic communication, active listening, and thoughtful problem-solving. Committed to understanding each customer's unique needs and delivering tailored solutions that foster loyalty and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Attractions Attendant
Universal Orlando Resorts
02.2024 - Current
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Monitored passengers and ride operations and enforced safety regulations.
Server
Cheddar's Scratch Kitchen
07.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Attraction Attendant
Universal Studios
09.2017 - 12.2022
- Managed crowd control effectively, ensuring all visitors and tourists have a pleasant experience visiting the park.
- Followed posted height and age restrictions and denied access to the attraction for guests under the minimum requirements.
- Assisted with the operations of various attractions, ensuring their smooth functioning and minimizing downtime.
- Monitored passengers and ride operations and enforced safety regulations.
Education
Aveda Institute
2023
Skills
- Collaborative teamwork
- Effective multitasking
- Effective troubleshooting skills
- Team management
- Adaptability
- Bilingual (Spanish)
Certification
- Licensed Esthetician - 2023
- License in Lash Extensions
Timeline
Attractions Attendant
Universal Orlando Resorts
02.2024 - Current
Server
Cheddar's Scratch Kitchen
07.2022 - Current
Attraction Attendant
Universal Studios
09.2017 - 12.2022
Aveda Institute
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