Dalida Delgado

• Enhanced client satisfaction by implementing effective case management strategies and streamlining service delivery to over 600 member per month .
• Reduced caseload backlog by optimizing workflow processes and prioritizing high-need cases.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, ensuring optimal support.
• Evaluated program effectiveness using data-driven approaches, leading to improved service delivery outcomes.
• Streamlined documentation processes, reducing paperwork burden for staff while maintaining compliance with regulatory requirements.
• Implemented evidence-based interventions to address clients'' unique challenges and promote well-being across diverse populations served.
• Coordinated crisis response efforts during emergency situations, ensuring timely support for individuals affected by natural disasters or other traumatic events.
• Managed budgets responsibly, allocating funds effectively to maximize program impact while minimizing costs where possible.
• Conducted performance evaluations for social work staff members, identifying areas of strength as well as opportunities for growth and improvement.
• Provided ongoing training opportunities for staff members on relevant topics such as cultural competence and trauma-informed care practices.
• Developed policies and procedures that aligned with professional standards and best practices, maintaining a high level of ethical service delivery.

• Responsible for day-to-day oversight of Specialty team that consists of LCSW/ Registered Dietitians who provide support to Care Navigation/ RN team in managing chronic kidney conditions and slowing progression
• Monitoring for quality assurance and compliance with contractual obligations
• Creation of process, workflow, monitoring and Management of Specialty team
• Created and Presented Care Navigation and Specialty Team training on documentation for specialty team, Creation of HAP’s for Care Navigation / RN ‘s team following NCQA standards
• Companywide training provided on: 'Difficult conversations'
• Created Quality audit tool, and Performance Measure tool for team
• Reviews and updates of DLP, and Job descriptions for RD and LCSW roles
• Assignment of referrals for both RD’s and LCSW teams/ and tracking data
• Providing ongoing support to team through coaching, training, and ongoing supervision
• Providing Evaluations feedback/ Interviewing / hiring and termination process.

Promoted to a Manager 01/2024.

• Responsible for day-to-day oversight of care management team
• Supervision of nursing and social work staff
• Monitoring for quality assurance and compliance with contractual obligations
• Provide ongoing training to staff members to develop clinical skills, ensure appropriate use of assessment tools
• Provide support services to minimize risk to members and health plan
• Supervisory audits of charts, and phone calls (NICE)
• Performance evaluation, coaching, disciplinary action
• Hiring, onboarding new employees.
• Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans

• Coordinating socio-economic needs and service of selected member populations across continuum of illness
• Interviews, coordinating and planning activities and behavioral routines to meet social and medical needs of members and their families
• Participates in and supports developed care plans for members with high level acuity needs utilizing social service expertise to evaluate members need for alternative services and third party needs
• Outreaching to members telephonically and/or in-person and coordinates member's case management services
• Interacting continuously with members, family, physician(s), and other resources to determine appropriate behavioral to address/support medical needs
• Reviewing benefits options, research community resources, coordinate services, train/creates behavioral routines and enables members to be active participants in their own healthcare
• Provides telephone follow-up to ensure members have seen their PCP and are completing their treatment plan or preventive care services as defined by PCP or guidelines
• Coordinating community resources with emphasis on development of natural support systems
• Coordinating benefits, regulations, laws, and public entitlement programs
• Acting as liaison and member advocate between members
• Assisting in obtaining benefits for members through community resources when benefits are exhausted or not available
• utilization and/or severe psychosocial vulnerability
• Participate in MDT and as Managing members with severe mental illness who have high rates of behavioral health .

• Provide comprehensive mental/health substance abuse evaluation of children, youth and adults
• Responsible for determining client’s psychiatric diagnosis based on diagnostic criteria from DSM-IV and DSM-5
• Develop a treatment plan and establish goals, specific objectives, interventions, outcomes, and time frames for treatment for each assigned client
• Complete Substance abuse admission criteria
• Develop a crisis plan for those in need
• Complete DLA-20 youth and adult
• In addition make recommendations and appropriate referrals for additions services or follow ups for the assigned Therapist.
• Improved property valuation accuracy by conducting thorough research and analysis of market trends, sales data, and local regulations
• Streamlined assessment processes for increased efficiency by implementing advanced software tools and innovative methodologies
• Increased revenue generation by identifying undervalued properties through diligent inspections and comparative analyses

• Supervise provision of direct counseling to children and families in order to help them transition successfully in family unit
• Supervising over 50 Cases at any given time
• Responsible for developing safety plan, Service plan with goals and treatment focus, and participate in court hearings, testify if needed, and facilitate all Permanency staffing
• Therapeutic Services involve: Domestic Violence Safety Planning, Mental Health Counseling, Substance Abuse Education, Treatment and Relapse Prevention, Parental Education, Life Skills Behavior Modification and Discipline, Anger Management and Linkage to Community Resources
• Community Outreach, Training and Development
• Provide monthly Supervision on cases
• Serve as mentor to all staff and provide guidance and consultation in crisis
• Facilitate Bi-weekly Staffing to monitor case progress and ensure successful reunification
• Complete Verification of services on monthly bases
• Screening cases for eligibility requirement and coordinating referrals process
• Complete all duties as program liaison, program supervisor
• Participate in hiring, firing process and performance of yearly evaluation.
• Developed cohesive team environment through regular communication, collaboration, and constructive feedback
• Managed diverse group of employees to ensure timely completion of projects while maintaining high-quality standards
• Evaluated team member performance regularly, providing guidance for professional growth and development
• Reviewed budgets and financial reports regularly, making necessary adjustments to meet departmental targets without compromising quality or customer satisfaction levels
• Established clear lines of accountability within team structure promoting responsibility ownership for tasks completed
• Facilitated strong relationships between team and other departments leading to improved cross-functional collaboration
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Held weekly team meetings to inform team members on company news and updates
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables

• Providing support to students and their families
• Actively assist as part of, Student Team, Response to Intervention Team
• Children Study Team, Leadership Team, Individual Educational Plan Team
• Gathering data through interviewing, observations record reviewing and developing Social Developmental History of the students
• Taking leadership role on a school Attendance, providing support to school by completing Attendance Remediation plan with students and the families
• Leading student groups with a focus on attendance, social skills, managing anger, and self-regulation
• Providing Individual Counseling, and Behavioral support
• Completing Suicide Risk Assessment as a part of Student Team
• Assisting Families through community referrals and linkage to community resources
• Providing training as a part of the Student Team to Faculty on Suicide Risk Factors, Prevention, Intervention and Evaluation.
• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans
• Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants
• Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support

• Providing Individual and Family Therapy to children involved in a Foster Care system utilizing different modalities such as Play Therapy
• TFCBT, CBT
• Completing Bio-Psychosocial Assessment, as well as In-depth Bio- Psychosocial Assessment
• Formulating Master Treatment Plan
• Providing Adoption Competent Therapeutic Services, Provide Therapeutic Visitations, and providing clinical observations and summaries to Permanency Case Management Agency
• Participating in permanency staffing and testifying in a court hearings and judicial reviews.
• Improved client mental health by utilizing evidence-based therapeutic techniques and interventions
• Developed comprehensive treatment plans for clients to address specific mental health concerns and goals
• Established strong rapport with clients by demonstrating empathy, active listening skills, and cultural sensitivity
• Assessed new clients thoroughly to determine appropriate level of care and recommend suitable treatment options within the community if needed
• Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required
• Led psychoeducational groups covering topics such as emotion regulation, communication skills development, and relapse prevention strategies among others related to mental health improvement outcomes
• Created a safe environment that fostered open communication, trust building and vulnerability among clients
• Performed client assessments and developed treatment plans

• Providing Intensive in-home family engagement through Case Management and Therapeutic Services to ensure safe and permanent reunification of the child with the focus to assist families identify the problem, solve, keep children safe and avoid future incidents of abuse and neglect
• Responsible for developing safety plan, Service plan with goals and treatment focus, and participate in court hearings, testify if needed, and actively participate in Permanency staffing as a part of the team
• Therapeutic Services involve: Domestic Violence Safety Planning, Mental Health Counseling, Substance Abuse Education, Treatment and Relapse Prevention, Parental Education, Life Skills Behavior Modification and Discipline, Anger Management Linkage to Community Resources.

• Responsibilities -Proactive telephonic outreach to eligible Humana members and engage participation in Humana at Home Complex Care Management Program
• Actively participate in in all enrollment activities
• Complete Needs survey regarding psychological, emotional and environmental resources, for purpose of providing appropriate, timely interventions to ensure provision of optimal care
• Coordinate community care and services as appropriate through linkage and referrals
• Collaborative work with other members of the interdisciplinary team as Field Care Managers, Humana at home Care Managers and Community Health Educators
• Understand Clinical program design, implementation, management monitoring and reporting
• Comply with performance and reporting standards as defined by Humana Corporation.

• Providing CBT model therapy and utilizing MI to youth at risk involved in Department of Juvenile Justice
• Providing individual and family therapy to youth and families
• Develop Assessment and treatment plan with families
• Providing psychoeducation and assist families with linkage to community resources if needed.

• Conduct and document comprehensive assessment of client and their needs
• Participating in development of client's service plan
• Arranging for delivery of needed services as identified in in assessment
• Assisting client's in accessing needed services through referrals and linkage
• Monitoring client's progress by facilitating monthly Service Team meetings
• Performing advocacy on behalf of clients, preparing and maintaining case records, documenting contacts, services needed, reports, client's progress
• Providing case consultation, psychosocial education to client and families to increase their understanding of client's illness, physical condition or social situation
• In addition, in charge of referral system and assigning them at West Broadway site
• Providing Team Observation Measures active observer to other Service Coordinators, a tool that is used to measure wraparound process on a State Level
• Providing a Case Management services to participants of Model Trauma Systems Therapy designed for refugees with a focus of involving systems of care in regulating emotional and behavioral dysfunction
• Grant through Seven Counties in collaboration with University of Louisville Kent School of Social work

Manage a team that Provides Case management services to families who are newly arrival refugees, and parolees from Cuba and Haiti and assisting in refugee resettlement.

Ensuring that housing is provided, budgeting the funds provided by the State Department on behalf of the families.

Assisting families with linkage to resources and assisting them in reaching self-sufficiency.

Assist with youth and the needs.

Assist children with special needs, and medically needy by completing evaluations and providing recommendations.

Providing cultural orientation, assisting children and families with resettlement process and reaching self-sufficiency.

• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

• Provide Paralegal Services assist Attorneys in various aspects of law
• Prepare documentation, complete intake services and answer and assist with linkage to services providing various information on aspects of the law
• Lead legal workshops, like self-divorce groups, bankruptcy work shop
• Provided Spanish teaching group for attorneys to learn legal terms in Spanish language
• Provide assistance in court hearing.