Dalila Bivolaru
Park City
Summary
Proven hospitality professional with extensive experience at St Regis Hotel, showcasing exceptional customer service and a strong work ethic. Expert in managing high-volume dining with efficiency, leveraging skills in guest engagement and cash handling. Achieved significant improvements in customer satisfaction by prioritizing service excellence and teamwork.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a server role.
Overview
6
6
years of professional experience
Work History
Server
Windy Ridge Cafe
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
St Regis Hotel
06.2022 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food Runner
St Regis Hotel
07.2019 - 06.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Education
Bachelor of Science - Engineering
Politehnica University
Romania06-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Safe food handling
- Menu memorization
- Food running
- High volume dining
Romanian and Spanish
I have an intermediate level of Spanish, built on my foundation in Romanian, a Latin-based language similar to Spanish. While working in hospitality in Park City, including four years at St. Regis Deer Valley and at Windy Ridge Cafe, I had daily interactions with South American colleagues. This experience allowed me to practice and improve my Spanish, gaining confidence and cultural understanding.
Languages
English
Professional Working
Timeline
Server
Windy Ridge Cafe
09.2022 - Current
Server
St Regis Hotel
06.2022 - 10.2024
Food Runner
St Regis Hotel
07.2019 - 06.2022
Bachelor of Science - Engineering
Politehnica University
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