Dalila Gonzalez
Tulsa
Summary
Organized and proactive individual with a solid background in office administration and customer service. Known for attention to detail and effective collaboration, ready to enhance operational efficiency and support senior leadership.
Overview
10
10
years of professional experience
Work History
Secretary
GS Quality Painting LLC
Tulsa, OK
11.2023 - 12.2025
- Coordinated executive communications and managed scheduling for senior leadership.
- Oversaw document management systems, ensuring compliance with organizational policies.
- Organized company events and meetings, optimizing logistics for maximum engagement.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Personal Banker
Prosperity Bank
8110 S Memorial Dr
06.2020 - 09.2023
- Assisted clients in opening and managing various bank accounts, ensuring compliance with regulations.
- Educated customers on financial products and services, enhancing their understanding of banking options.
- Processed loan applications efficiently, maintaining accuracy throughout underwriting procedures.
- Collaborated with team members to streamline account management processes, improving overall service delivery.
Teller
Prosperity Bank
8110 S Memorial Dr
01.2019 - 03.2020
- Managed cash drawer, balancing daily transactions to maintain accuracy and accountability.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Teller
Bank of America
8110 S Memorial Dr
06.2016 - 10.2018
- Processed customer transactions efficiently using banking software.
- Assisted customers with inquiries, promoting various financial products and services.
- Maintained accurate cash handling procedures, minimizing discrepancies and errors.
- Provided exceptional customer service, resolving issues promptly and effectively.
Education
High School Diploma -
Margaret Hudson Program
Tulsa, OKSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Document preparation
- Payroll processing
- Payroll administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Secretary
GS Quality Painting LLC
11.2023 - 12.2025
Personal Banker
Prosperity Bank
06.2020 - 09.2023
Teller
Prosperity Bank
01.2019 - 03.2020
Teller
Bank of America
06.2016 - 10.2018
High School Diploma -
Margaret Hudson Program