Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Dalila Lucero

Dalila Lucero

Doral,FL

Summary

Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.

Overview

15
15
years of professional experience

Work History

Customer Service Cashier

Publix Grocery Store
09.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.

Mortgage Loan Processor Assistant

Alliance Financial Resources
01.2012 - 07.2015
  • Ensured accuracy of data entry into various systems to maintain precise information for decision-making processes.
  • Served as liaison between borrowers, realtors, and lenders to foster strong relationships and enhance communication.
  • Participated in ongoing training sessions to stay current with industry regulations and best practices.
  • Improved turnaround times by promptly requesting necessary documents from clients and keeping them informed of progress throughout the process.

Receptionist

Sterling Title Agency
06.2009 - 01.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with customers to resolve common title issues.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.

Education

General Studies -

Tolleson High School
Tolleson, AZ

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Data entry proficiency

Languages

Spanish

Timeline

Customer Service Cashier

Publix Grocery Store
09.2022 - Current

Mortgage Loan Processor Assistant

Alliance Financial Resources
01.2012 - 07.2015

Receptionist

Sterling Title Agency
06.2009 - 01.2012

General Studies -

Tolleson High School
Dalila Lucero