Dalila Silva Pupo

Medical Assistant

Montesol Medical Centers

04.2024 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Performed electrocardiograms as prescribed by the doctor.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Called patients to confirm scheduled appointments day in advance.
Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Streamlined front desk operations through the implementation of an effective filing system for patient documentation.