Dalila Silva Pupo
West Palm Beach,FL
Summary
At Montesol Medical Centers, I excelled in streamlining patient care through expert management of clinical documentation and compassionate patient interactions, significantly enhancing clinic efficiency and patient satisfaction. Skilled in phlebotomy and HIPAA compliance, my proactive approach and multitasking ability fostered a positive and efficient healthcare environment.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
1
1
year of professional experience
Work History
Medical Assistant
Montesol Medical Centers
1117 Royal Palm Beach Blvd, Royal Palm Beach, FL
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed electrocardiograms as prescribed by the doctor.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
Education
Bachelor of Science - Medicine
Calixto Garcia Hospital (not Completed)
Havana, CubaMedical Assistant - Medicine
Solidaridad Sin Fronteras
09-2023
Associate of Science - Nursing
HCI College
1764 N Congress Ave, West Palm Beach, FL, 3340901-2027
Skills
- HIPAA compliance
- Knowledge about reception
- Knowledge about specialists' referrals
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Phlebotomy
- Compassionate
- Multitasking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Medical Assistant
Montesol Medical Centers
04.2024 - Current
Bachelor of Science - Medicine
Calixto Garcia Hospital (not Completed)
Medical Assistant - Medicine
Solidaridad Sin Fronteras
Associate of Science - Nursing
HCI College