DALILAH B. SAENZ
Soledad,USA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With desire to take on new challenges. Detail oriented and organized administrative assistant with knowledge of HUD regulations and Tax Credit Housing Programs. Seeking to leverage my skills in office management, communications, and compliance to support the operations of a dynamic organization focused on affordable housing.
Overview
18
18
years of professional experience
Work History
Administrative assistant Temp.
Charles Cypress Apts.
Marina, CA
08.2024 - Current
- Manage daily office operations including, scheduling appointment, managing correspondence and organizing files related to housing assistance programs
- Provide comprehensive administrative support to the housing department insuring efficient operations and adherence to HUD guidelines
- Maintain accurate records of tenant's applications, leases and compliance documentations related to HUD and Tax Credit Housing Programs
- Conducted research on changes in housing laws affecting tax credit properties to insure up to date knowledge within the team
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Cosmetologist
Nine two five saloon
Carmel-by-the-Sea, CA
03.2017 - Current
- Manage appointments through scheduling software program
- Meet with new clients and provide successful hair consultations detailing expectations for color, style and cut
- Perform haircuts, coloring, highlighting and styling techniques
- Recommend treatment and styling products to customers to meet current needs or resolve specific concerns
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Assist with basic bookkeeping, filing and maintaining clients' records
- Respond to customer inquiries by phone, email and in person
- Attend continuing education classes to stay up-to-date with trends in the industry
- Develop a loyal client base through excellent customer service
Cosmetologist/Owner
David Gerard Salon
Goodyear, AZ
04.2013 - 08.2015
- Collaborated with other professionals in the beauty industry
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Assisted with basic bookkeeping, filing and maintaining clients' records
- Operated cash registers to receive payments from patrons
- Ordered, displayed and maintained supplies
- Trained or supervised other hairstylists, hairdressers and assistants
- Managed daily operations of business, including hiring and training staff
- Developed strategic plans to increase profitability and efficiency
- Identified new opportunities for growth, expansion, and diversification
- Created marketing campaigns to attract new customers
- Oversaw budgeting and financial management
- Organized events such as trade shows and conferences
- Ensured compliance with local, state, and federal regulations
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration
- Kept records for production, inventory, income and expenses
- Determined pricing for products or services based on costs and competition
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Resolved issues quickly through meticulous research and quick decision-making
Secretary/Supervisor of Distribution Operations
J & D enterprises
Phoenix, AZ
01.2007 - 03.2012
- Performed data entry into computer systems; ensured accuracy of all entered information
- Managed calendar reminders for upcoming deadlines or events associated with the office
- Responded to customer inquiries via email or telephone in a polite and professional manner
- Proofread documents before submission; corrected any errors found in grammar or punctuation
- Reviewed billing statements for accuracy prior to submitting them for payment processing
- Provided assistance with onboarding new employees by preparing orientation materials
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals
- Maintained organized filing system of paper and electronic documents
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Handled incoming calls and directed callers to appropriate department or employee
- Responded to customer issues to provide immediate resolution and improve retention
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations
- Drove customer feedback to deliver information to management for corrective action
- Developed and implemented safety procedures for employees handling materials in the warehouse
- Assigned tasks to workers based on their skill sets and monitored their performance levels
- Provided administrative support to the office manager and other staff members
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications
- Answered incoming phone calls, responded to inquiries and transferred calls as needed
Education
Some College (No Degree) - Cosmetology
The Artistic Academy of Hair Design
Phoenix, AZSkills
- Management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Yardi)
- Strong understanding of HUD regulations & Tax Credit Housing requirements
- Effective communication skills both written and verbal
- Excellent organizational skills with a keen attention to detail
- Calendar Management
- Ability to work independent as well as part of a team
- Appointment Scheduling
- Office Administration
Timeline
Administrative assistant Temp.
Charles Cypress Apts.
08.2024 - Current
Cosmetologist
Nine two five saloon
03.2017 - Current
Cosmetologist/Owner
David Gerard Salon
04.2013 - 08.2015
Secretary/Supervisor of Distribution Operations
J & D enterprises
01.2007 - 03.2012
Some College (No Degree) - Cosmetology
The Artistic Academy of Hair Design