Da'lin Callis
Houston,TX
Summary
Dedicated customer service representative with expertise in conflict resolution and complaint handling. Proven track record of enhancing customer satisfaction through effective communication and relationship building.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ups Store
Pearland, TX
08.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Loss Prevention Specialist
Burlington
Houston, TX
08.2024 - 09.2025
- Monitored store security systems to detect and prevent theft incidents.
- Conducted internal audits to ensure compliance with loss prevention policies.
- Collaborated with management to develop effective training programs for staff.
- Analyzed shrinkage data to identify trends and recommend corrective actions.
- Trained employees on loss prevention techniques and emergency response procedures.
- Coordinated investigations into suspicious activities and reported findings to upper management.
- Implemented visual merchandising strategies to reduce shoplifting risks.
Overnight Stocker
Dollar Tree
Houston, TX
07.2024 - 02.2025
- Managed inventory restocking processes to ensure shelves remained fully stocked and accessible.
- Operated pallet jacks and forklifts to transport merchandise efficiently throughout the store.
- Collaborated with team members to organize backroom storage for optimal space utilization.
- Assisted in executing planograms to maintain product presentation standards and maximize sales potential.
- Conducted regular audits of stock levels, identifying discrepancies to ensure inventory accuracy.
- Streamlined replenishment processes, reducing downtime and improving overall operational efficiency during overnight shifts.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Customer Service Representative
Old Navy, Gap
Pearland, TX
05.2023 - 08.2024
- Monitored service quality, providing feedback for continuous improvement initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Domino's Pizza
Houston, TX
04.2022 - 03.2023
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Processed orders efficiently, maintaining accuracy in transactions and delivery details.
- Collaborated with team members to enhance service speed during peak hours.
- Leveraged POS systems to manage transactions and track inventory levels effectively.
- Educated customers on menu options and promotions, boosting sales opportunities.
- Assisted in training new staff on customer service protocols and best practices.
- Maintained a clean and organized workspace to promote a positive dining experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
TJ Max
Pearland, TX
06.2021 - 01.2022
- Assisted customers in selecting merchandise, enhancing shopping experience and satisfaction.
- Maintained organized sales floor, ensuring product displays were visually appealing and accessible.
- Processed transactions accurately at point-of-sale systems, minimizing errors and improving efficiency.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Participated in inventory management, assisting with stock replenishment and loss prevention efforts.
Education
High School Diploma -
Clear Brook Highschool
Friendswood, TX05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Computer proficiency
- Relationship building
- Complaint handling
- Call management
Certification
food handling certification
Timeline
Customer Service Representative
Ups Store
08.2025 - Current
Loss Prevention Specialist
Burlington
08.2024 - 09.2025
Overnight Stocker
Dollar Tree
07.2024 - 02.2025
Customer Service Representative
Old Navy, Gap
05.2023 - 08.2024
Customer Service Representative
Domino's Pizza
04.2022 - 03.2023
Sales Associate
TJ Max
06.2021 - 01.2022
High School Diploma -
Clear Brook Highschool