Dalishana Scales

Leasing Consultant

Cushman & Wakefield

09.2024 - 03.2025

Conduct Property Tours: Greet prospective tenants, provide tours of the property, and highlight amenities, features, and benefits of the rental units.
Handle Inquiries: Respond to phone calls, emails, and in-person inquiries from potential renters, providing information about availability, pricing, and leasing terms.
Process Rental Applications: Assist prospective tenants with completing rental applications, verify background information (credit, criminal, rental history), and ensure compliance with fair housing laws.
Prepare and Execute Lease Agreements: Draft, review, and explain lease agreements to ensure understanding, including terms, policies, and legal obligations. Ensure all necessary paperwork is signed and properly filed.
Customer Service: Provide exceptional customer service to tenants, address concerns, and respond to maintenance requests. Foster positive relationships to promote tenant retention.
Marketing: Assist with marketing efforts by creating property listings, updating online platforms, organizing promotions, and conducting outreach to attract new tenants.
Rent Collection: Assist in the collection of rent and other fees. Ensure that late payments are followed up on and documented.
Move-In/Move-Out Coordination: Coordinate tenant move-ins, ensuring the unit is ready and that all necessary steps are taken (e.g., keys, paperwork). Perform move-out inspections and document the condition of the property.
Maintain Property Appearance: Ensure the property is well-maintained and presentable, including overseeing the cleanliness of the common areas and addressing any aesthetic concerns.
Tenant Communication: Regularly communicate with tenants about community events, policy updates, and any other information they may need.
Compliance: Ensure all leasing practices comply with local, state, and federal housing laws, including fair housing regulations.