Desyria Tarrant
Red Oak,TX
Summary
Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, Linux and Mac platforms. Offering Number years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.
Overview
2
2
years of professional experience
Work History
State Farm Agent Team Member
State Farm
01.2024 - Current
- Marketing products and services based on customer needs
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service.
Tech Support Specialist
ADT
06.2022 - 01.2024
- Responsible for assisting customers with technical issues or questions relating to computer hardware or software devices
- Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
Education
Associate's degree in Nursing -
Concorde Career College-Grand Prairie
07.2024
Skills
- Computer Hardware
- Technical Support
- Desktop Support
- Help Desk
- Microsoft Windows
- IT Support
- Digital Marketing
- Operating Systems
- Insurance sales
- Salesforce
Timeline
State Farm Agent Team Member
State Farm
01.2024 - Current
Tech Support Specialist
ADT
06.2022 - 01.2024
Associate's degree in Nursing -
Concorde Career College-Grand Prairie