Terrell Stepter

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Cross-sold insurance products to existing clients to reach sales targets.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Educated clients on insurance policies and procedures.
• Analyzed customer needs to provide customized insurance solutions.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.

• Confirmed appointments, communicated with clients, and updated client records.
• Trained new team members on company procedures, customer service and issue resolution.
• Cross-trained

• Prepared reports detailing findings of inspections, investigations, and tests.
• Started and observed equipment operations to automatically sort and inspect materials and products.
• Examined products for imperfections and defects.
• Followed standard operating procedures for inspections and tests.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Consistently lifted materials weighing as much as 60 pounds.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

The reason for the gap in employment history is due to me being hurt on this job, had surgery and took time to recover.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Tracked substitutions and informed customers of changes.