Dalixe Lopez Soto
Glendale,AZ
Summary
Dynamic professional with extensive experience at Pappadeaux Seafood Kitchen, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and foster a culture of continuous improvement. Skilled in strategic planning and conflict resolution, consistently delivering exceptional results while maintaining compliance with health and safety regulations. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Pappadeaux Seafood Kitchen
Phoenix, AZ
06.2019 - Current
- Supported daily operations by coordinating team schedules and task assignments.
- Assisted in inventory management processes to ensure optimal stock levels.
- Contributed to customer service efforts by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized work environment.
- Learned company policies and procedures to effectively support operational objectives.
- Participated in training sessions to enhance knowledge of products and services offered.
- Provided administrative support, including data entry and documentation management.
- Engaged with customers to gather feedback for continuous improvement initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Home Health Aide
Cortez High School
Phoenix, AZ
08.2020 - 05.2022
- Prepared meals and snacks according to prescribed diets.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Engaged patients in recreational activities such as reading books or playing games.
- Participated in developing individualized care plans based on medical orders and assessments.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Transported clients to doctor appointments and social events.
- Provided emotional support and companionship to patients.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Education
Bachelor of Science - Bachelor of Science in Healthcare Administration
Grand Canyon University
Phoenix, AZ10-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Staff supervision
- Staff management
- Workload management
- Conflict resolution
- Strategic planning
- Staff development
- Budgeting and finance
- Patient care
- Documentation management
- Communication skills
- Team collaboration
- Policy administration
- Project management abilities
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Attributes & Interests
- Strong Christian values rooted in compassion and ethical decision-making
- Passion for mentorship, patient education, and continuous improvement
- Interested in healthcare innovation, digital health, and leadership
- Enjoys volunteering in local clinics and participating in church outreach efforts
Timeline
Home Health Aide
Cortez High School
08.2020 - 05.2022
Assistant Manager
Pappadeaux Seafood Kitchen
06.2019 - Current
Bachelor of Science - Bachelor of Science in Healthcare Administration
Grand Canyon University