Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DA'LIYAH REED

Euclid,USA

Summary

Dynamic customer service professional with over 10 years of diverse experience in billing, delivery, housekeeping, and cash handling. Proven ability to foster positive client relationships while demonstrating strong leadership and communication skills. Eager to leverage extensive customer service expertise in a challenging office or clinic environment that prioritizes dedication and teamwork. Committed to enhancing operational efficiency and delivering exceptional service to clients, ensuring a seamless experience that exceeds expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Billing Specialist

Remedi SeniorCare
01.2024 - Current
  • Monitor and resolve rejected claims appearing on pharmacy system Dashboard for assigned pharmacy.
  • Become familiar with each pharmacy’s policies and procedures regarding claims management.
  • Knowledge of third party policies and NCDPP standard for claim submission.
  • Communicates with other departments on claim related matters.
  • Verified accuracy of accounts payable payments, resulting in 85% reduction in payment errors and check reissues.

Delivery Driver

INSTACART SHOPPERS
12.2019 - Current
  • Receives and accept various customers' orders
  • Monitors the stock present in the inventory
  • Completes all deliveries by time requested
  • Handled customer service complaints with utmost professionalism and knowledgeable responses
  • Operated light trucks to deliver loads as far as 25 miles from home location.

Housekeeping Supervisor

UNIVERSITY HOSPITALS
08.2022 - 06.2023
  • Supervised and supported housekeeping personnel to maximize quality of service and performance
  • Stocked room attendant carts with supplies to keep carts organized and clean
  • Checked inventory for required supplies and made lists for needed cleaning products
  • Delegated work to staff, setting priorities and goals
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

PSE Mail Processing Clerk

UNITED STATES POSTAL SERVICE
06.2021 - 11.2022
  • Ran machine reports, sorted mail, and cleared jams
  • Loaded letters into automated processing equipment
  • Packaged items in boxes or envelopes and sealed
  • Prepared work area, ensuring all necessary support equipment including labels and trays are in place
  • Processed and organized incoming mail for distribution to appropriate departments.

Cashier Team Lead

Rite Aid
01.2016 - 09.2018
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Scanned, priced and bagged customer groceries quickly to keep lines moving
  • Authorized discounts to resolve customer disputes and maintain satisfaction
  • Inventoried stock and placed new orders to maintain supplies for expected demand
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

No Degree - DIAGNOSTIC MEDICAL SONOGRAPHY

Cuyahoga Community College
Cleveland, OH
08-2026

High School Diploma -

Euclid High School
Euclid
06-2014

Skills

  • Computer skills
  • Customer service
  • Medical terminology
  • Claim submission
  • Insurance verification
  • HIPAA compliance

Certification

  • Driver's License
  • BLS Certification
  • Hazardous Waste Operations & Emergency Response Training

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Billing Specialist

Remedi SeniorCare
01.2024 - Current

Housekeeping Supervisor

UNIVERSITY HOSPITALS
08.2022 - 06.2023

PSE Mail Processing Clerk

UNITED STATES POSTAL SERVICE
06.2021 - 11.2022

Delivery Driver

INSTACART SHOPPERS
12.2019 - Current

Cashier Team Lead

Rite Aid
01.2016 - 09.2018

No Degree - DIAGNOSTIC MEDICAL SONOGRAPHY

Cuyahoga Community College

High School Diploma -

Euclid High School

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