DALLAN JONES
Tampa,FL
Summary
Proven track record in enhancing customer relationships and portfolio performance at CareCentrix, showcasing exceptional assertiveness and customer research skills. Fluent in Spanish, adept at account analysis and safety procedures, contributing to significant team achievements and fostering trust with clientele. Demonstrates a unique blend of hard and soft skills, driving results and elevating customer service standards.
Overview
14
14
years of professional experience
Work History
Collector
CareCentrix
04.2018 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Medical Assistant
Family Medicine And Associates
01.2013 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Sales Associate
Dillard's
02.2010 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Medical Assistant Diploma - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FLHigh School Diploma -
Leto High School
Tampa, FL05.2004
Skills
- Safety Procedures
- Call center experience
- Assertiveness
- Customer research
- Account Analysis
- Fluent in Spanish
- Bookkeeping
Timeline
Collector
CareCentrix
04.2018 - Current
Medical Assistant
Family Medicine And Associates
01.2013 - 04.2018
Sales Associate
Dillard's
02.2010 - 06.2013
Medical Assistant Diploma - Medical Assisting
Ultimate Medical Academy - Clearwater
High School Diploma -
Leto High School
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