Dallan Salabarria
Miami,FL
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator, recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Sales Representative (CALL CENTER)
AT&T
Miami, FL
03.2022 - 02.2025
- Taking inbound calls making sure I kept a high resolve rate by offering same day solutions to the customers
- Achieved 100% of monthly sales targets through effective communication and persuasive selling techniques
- Collaborated with cross-functional teams to identify customer needs and recommend appropriate solutions
- Strong communication and interpersonal skills demonstrated through providing excellent customer service
- Proven ability to handle and resolve customer complaints and issues efficiently and effectively
- Exhibited a positive and empathetic attitude to create a welcoming and supportive customer experience
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Retail Sales Associate
AT&T
Miami, FL
01.2018 - 02.2022
- Greeted customers upon entering the store and provided assistance.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
Education
Bachelor of Arts - Game Design
Full Sail University
Winter Park, FL02-2027
HIGH SCHOOL DIPLOMA -
Hialeah gardens High School
Miami, FL01.2017
Skills
- Sales Knowledge
- Customer service
- Communication
- Negotiation
- Relationship building
- Teamwork
- Problem Solving
- Multitasking
- Computer Skills
- Adaptability
- Inbound and outbound calling
- Call center experience
Awards
Top 20 performer, 2022-2023, AT&T
Languages
- English, Native
- Spanish, Native
Accomplishments
- Top 20 performers 2023-2024 at AT&T call center
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Representative (CALL CENTER)
AT&T
03.2022 - 02.2025
Retail Sales Associate
AT&T
01.2018 - 02.2022
Bachelor of Arts - Game Design
Full Sail University
HIGH SCHOOL DIPLOMA -
Hialeah gardens High School
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