Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dallana Cervantes

Hanford,CA

Summary

Dynamic sales associate with a proven track record at The Home Depot Inc, excelling in customer service and relationship building. Adept at problem-solving and cash handling, I consistently enhanced customer satisfaction and drove sales through effective teamwork and product knowledge. Committed to creating welcoming environments that foster repeat business.

Overview

2
2
years of professional experience

Work History

Sales Associate

The Home Depot Inc
Hanford, CA
02.2024 - 09.2025
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained organized product displays to enhance customer experience and drive sales.
  • Processed transactions accurately while ensuring a smooth checkout experience.
  • Collaborated with team members to meet store goals and improve service quality.
  • Greeted and engaged customers, fostering a welcoming shopping environment.
  • Adapted quickly to new products and promotions to inform customers effectively.
  • Handled customer inquiries and resolved issues promptly, enhancing satisfaction levels.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Server

CEC TACHI
Lemoore, CA
07.2023 - 01.2024
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in training new servers on menu items and service protocols.
  • Adapted to high-pressure situations during peak hours, maintaining composure and professionalism.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

High School Diploma -

Learn4life
Hanford, CA
10-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Relationship building
  • Cash handling
  • Outgoing personality
  • Cash register operation
  • Product sales

Timeline

Sales Associate

The Home Depot Inc
02.2024 - 09.2025

Server

CEC TACHI
07.2023 - 01.2024

High School Diploma -

Learn4life