Dallas Bray
Boise,ID
Summary
Dynamic professional with a proven track record, adept in handling escalated support cases with empathy and efficiency. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Honeydew Care
New York, NY
02.2026 - Current
- Coordinated care plans by collaborating with healthcare providers and patients.
- Monitored patient progress, ensuring adherence to care protocols.
- Facilitated communication between multidisciplinary teams to improve care coordination.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Escalation Specialist
Enphase Energy
Meridian, ID, US
07.2022 - 11.2024
- Provide clear notations as necessary to ensure your colleagues feel supported and confident in understanding case details.
- Direct installers to the path of resolution via self-service options to streamline support and reduce escalations.
- Determine RMA validity
- Handled upset clients with empathy, helping them feel heard and reassured during stressful situations.
- Think outside the box for swift resolution.
- Follow procedures as needed for various additional support teams
- Resolved customer escalations through effective communication and problem-solving techniques.
Customer Service Representative
T-Mobile
Meridian, ID, US
10.2020 - 07.2022
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Meet or exceed sales goals on tech products
- Confirmed payments, refunds, etc
- Resolved payment and order
- Maintained stats at or above 100% to goal
Skills
- Front Office Operations
- Project Leadership
- Prioritization and Time Management
- Product Knowledge
- Case management
- Documentation proficiency
- Multitasking and organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Care Coordinator
Honeydew Care
02.2026 - Current
Escalation Specialist
Enphase Energy
07.2022 - 11.2024
Customer Service Representative
T-Mobile
10.2020 - 07.2022