Dallas Davis
Gilmer,Texas
Summary
Detail-oriented Health Information professional with over 8 years of experience in high-volume production environments and strictly regulated industries. Proven expert in managing patient health records and safeguarding sensitive data in alignment with HIPAA standards. Demonstrated excellence in processing complex medical record requests, maintaining rigorous data entry accuracy, and adhering to corporate facility policies while managing inbound and outbound calls.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medicare Telesales Agent
AMERICA’S TRUSTED BENEFITS
REMOTE
06.2025 - 11.2025
- Processed high volumes of Medicare Advantage and Part D enrollment requests, ensuring 100% compliance with CMS regulations and HIPAA standards.
- Maintained accurate patient health records within CRM systems, performing meticulous data entry for thousands of beneficiaries.
- Managed high-volume inbound and outbound calls while safeguarding Protected Health Information (PHI) against unauthorized disclosure.
- Adhered to strict Company and Facility policies regarding documentation and enrollment verification in a production-based work environment.
Licensed Life Insurance Agent
KEMPER LIFE INSURANCE AGENCY
NOT SPECIFIED
01.2025 - 06.2025
- Managed confidential client records and processed insurance applications with strict adherence to privacy regulations and data integrity protocols.
- Built strong relationships with on-site clients through in-person customer service and professional needs-based assessments.
- Safeguarded sensitive health and financial data, ensuring all documentation complied with industry-standard privacy policies.
- Responds to client inquiries promptly, maintaining high-volume productivity in a metric-based professional environment.
Medicare Telesales Agent
GOHEALTH
REMOTE
07.2024 - 11.2024
- Executed high-volume processing of health insurance requests while maintaining strict CMS compliance and HIPAA standards.
- Utilized basic computer proficiency and CRM tools to manage and update patient health records accurately during call interactions.
- Adhered to company quality assurance guidelines, consistently meeting production-based metrics for call handling and enrollment accuracy.
- Managed complex data entry tasks involving sensitive medical information with zero security breaches.
Medicare Telesales Agent
ASSURANCE IQ
REMOTE
07.2023 - 07.2024
- Maintained a high-volume workflow processing medical record requests for senior populations, ensuring secure and compliant plan selection.
- Safeguarding client data through rigorous adherence to HIPAA privacy standards during all inbound and outbound call interactions.
- Achieved top-tier conversion and production metrics by efficiently managing electronic health information and enrollment data.
- Implemented process improvement suggestions for call flow management, resulting in higher accuracy and client satisfaction scores.
Barista/Cashier
COFFEE MILL
LONGVIEW, TX
12.2018 - 04.2023
- Delivered exceptional in-person customer service in a high-volume production environment, building relationships with on-site clients to ensure repeat business.
- Managed daily operations and inventory logistics, suggesting process improvement initiatives to streamline workflow and improve service speed.
- Adhered to strict facility policies and safety regulations, maintaining 100% compliance with health standards and organizational procedures.
- Responds to customer concerns professionally, demonstrating strong problem-solving skills in a fast-paced, metric-based setting.
Education
High School Diploma - Upper secondary education
PINE TREE HIGHSCHOOL
Longview, TX05.2015
Skills
- Health Information & Compliance: HIPAA standards, Processing medical record requests, Managing patient health records, Safeguarding PHI, CMS Compliance, Medical terminology, Confidential information handling
- Technical & Production: Data entry, Basic computer proficiency, CRM system proficiency, Microsoft Office (Word, Excel, Outlook), Inbound/outbound calls, High-volume production, Metric-based work experience
- Operations & Customer Service: Adherence to Company/Facility policies, Process improvement suggestions, In-person customer service experience, Ability to build relationships with on-site clients, Time management, Professionalism
Certification
- Health Insurance License - State Department of Insurance
- Life & Health Insurance License - State Department of Insurance
- Insurance Producer License - State Department of Insurance
- Personal Lines License - State Department of Insurance
Languages
English
Work Authorization
Authorized to work in the US for any employer
Timeline
Medicare Telesales Agent
AMERICA’S TRUSTED BENEFITS
06.2025 - 11.2025
Licensed Life Insurance Agent
KEMPER LIFE INSURANCE AGENCY
01.2025 - 06.2025
Medicare Telesales Agent
GOHEALTH
07.2024 - 11.2024
Medicare Telesales Agent
ASSURANCE IQ
07.2023 - 07.2024
Barista/Cashier
COFFEE MILL
12.2018 - 04.2023
High School Diploma - Upper secondary education
PINE TREE HIGHSCHOOL