DALLAS GRAY
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales and education. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Sales Associate
Lush Cosmetics
Friendswood, TX
10.2019 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
- Adhered to security protocols while handling large sums of money.
Sales Assocaite
Fabletics
Friendswood, TX
04.2023 - 06.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
Educator
Goose Creek CISD
Baytown, TX
08.2020 - 05.2022
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Evaluated data and used measurements to plan, coordinate and advance student progress.
- Maintained strong knowledge of choral music activities by participating in workshops, conferences and online education classes.
- Planned and implemented curriculum using various teaching strategies to meet diverse student needs.
- Oversaw fundraising opportunities for student field trips and competitions to increase budget for future activities.
Education
Bachelors of Music - Voice Performance
DePauw University
Greencastle, INMasters of Music - Opera Performance
University of Maryland - College Park
College Park, MDSkills
- Sales Goals Attainment
- Customer Service
- Teamwork and Collaboration
- Customer Needs Assessment
- Policy and Procedure Adherence
- Strong Communication and Interpersonal Skills
- Lesson Planning
- Curriculum Development
- Verbal and Written Communication
- Online Teaching
- Time Management and Organization
- Microsoft Office (Word, Excel, Outlook, etc)
References
Candice Gonzalez | (469) 406-6659 | candicegonzalez@gmail.com
Diana Campos | (832) 477-3798 | diana.campos@lush.com
Wanda Verdun | (409) 937-6673 | wanda.verdun@gccisd.net
Timeline
Sales Assocaite
Fabletics
04.2023 - 06.2024
Educator
Goose Creek CISD
08.2020 - 05.2022
Sales Associate
Lush Cosmetics
10.2019 - Current
Bachelors of Music - Voice Performance
DePauw University
Masters of Music - Opera Performance
University of Maryland - College Park