Dallas Merritt
Colorado City
Summary
Dynamic leader with proven expertise in route management and exceptional customer service, honed at Fedex. Leveraged adaptability and a clean driving record to exceed performance goals. Skilled in fostering team cohesion and enhancing operational efficiency, achieving notable sales targets through strategic customer relationship cultivation.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Fedex Contractor (Northstar Inc. / Silkroad Inc.)
01.2023 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Expedited deliveries to meet customer deadlines and requirements.
- Fostered positive working relationships with regular customers.
Manager
Hertz Car Rental
01.2021 - 09.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Express Car Wash Co
04.2019 - 08.2020
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
GED -
College of America
Colorado Springs, CO01-2017
Skills
- Commercial driving
- Clean driving record
- Route management
- Positive attitude
- Time management skills
- Customer service
- Punctual and reliable
- Adaptability and flexibility
- Problem-solving
- Crew leadership
- Compassionate communication skills
Accomplishments
- Ability to exceed 200+ delivery stops daily during Peak delivery Season
- Supervised team of 9 staff members.
- Facilitated a growth of over 150% customer volume and quadrupled customer retention.
- Consistently maintained lowest employee turnover rate among all company locations during entire tenure.
Timeline
Delivery Driver
Fedex Contractor (Northstar Inc. / Silkroad Inc.)
01.2023 - Current
Manager
Hertz Car Rental
01.2021 - 09.2022
General Manager
Express Car Wash Co
04.2019 - 08.2020
GED -
College of America
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