Dallas Robledo
Napa,CA
Summary
Dynamic and engaging professional with a proven track record at Starbucks, adept at beverage preparation and delivering exceptional customer service. Excelled in enhancing sales through personalized service and expert handling of espresso machines. A team player, who consistently maintains high customer satisfaction scores, showcasing strong cash handling and POS system skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks, Barista
05.2021 - 10.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Promoted additional items with beverages, increasing store sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Walmart
07.2019 - 12.2020
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Have experience in frozen/dairy products
- Have experience in bakery department
Education
Napa High School
Napa, CA06.2020
Skills
- Display case merchandising
- Opening and closing duties
- Beverage Preparation
- Cash Handling
- POS Systems
- Menu Memorization
- Espresso machine operation
- Food Preparation
- Safe Food Handling
- Friendly and outgoing
- Team Player
- Conversant in Spanish
- Positive and professional
- Exceptional customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks, Barista
05.2021 - 10.2024
Sales Associate
Walmart
07.2019 - 12.2020
Napa High School
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